William Ejumudo

Experience

• 

  AXA

  Nov 2017 - Jun 2018

  Customer Service Executive

  - Manage large amounts of incoming phone calls- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Show less

• 

  Tangerine Africa

  Jul 2018 - Jan 2021

  Business Development / Benefits Officer

  Identify and source for Leads,Prospect/new client,Close out on new businessesManage existing clients issues and resolve themUsing knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.Grow companies database and revenue

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  Primeport Logistics Ltd

  Feb 2021 - Oct 2023

   Capturing/ generating duty assessment on FGN single window trade portal (NICIS 2) using PAAR/invoice for every job from client<br> Tracking of shipments from when Pre-alert is advised and advise operation team when shipment has arrived.<br> Follow up with Onne/Airport team on FECDs and all clearing documents after every job for dispatch to Client.<br> Check and scrutinise every clearing document such as BL/AWB, PAAR, commercial invoice, packing list, CCVO & form M, sent by client before its sent to operation team.<br> Supervising mails and client’s consignments, departures and arrivals.<br> Raising and Processing of Terminal and Shipping Charges like Container Deposit, Demurrage, and Statutory Charges etc.<br>• Monitoring and claiming of container deposit refunds from the shipping companies.<br>• Monitoring and e-tracking the containers until ship berth. Show less - Interface with IOCs such as Total Energies, Shell, NLNG, International Tobacco Company etc, - Attend to RFQ from clients- Provide timely update on position of shipments/clearing activities from operation, ensure delivery time met by operation, followup/track shipment from manufacturer till it gets to client.- Request price quotations from vendors and also negotiate prices.- Ensure the delivery of goods at the time promised; notify the client at the earliest possible time if delivery timeframe changes.- Assist in resolving services issues and assist in facilitating client reviews, customer satisfaction, surveys, quality, standards/policies, etc Show less

  • Documentation officer(DTI)/Operation support

    Jul 2022 - Oct 2023

  • Business Development Officer

    Feb 2021 - Jun 2022
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  Shell

  Oct 2023 - now

  Clearing and Forwarding Analyst