Kishore Bojan

Experience

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  Waggle

  Feb 2021 - May 2021

  Product Analyst

  > Managed Reviews and Ratings of the Company's products across Amazon, App Store, and Social Media.> Made Competitor analysis reports giving insights about competitors' products and business.> Worked closely with Product Management, Customer Delight, and Product Development Teams.> Test new pet products and pet tech products for quality and use.> Managed Shopify E-Commerce Store by adding new products live on-site, and assisting marketing in driving sales.> Processed, Fulfilled, and ensured delivery of 500+pet product orders from China to the US.> Streamlined Customer Service Process for E-Commerce by writing and implementing return, refund policies, shipment, and delivery policies, setting customer response time, cross-selling, and providing replacement and discount coupons for unsatisfied customers. Show less

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  BYJU'S

  Mar 2022 - Nov 2022

  Transformation & Strategic Operations (Quality Analyst - Central Audit)

  > The critical roles of an audit associate revolve around assisting the Manager in auditing the Sales-Person and compliance activities made by the Sales team. Usually, the audit associates are well equipped with auditing procedures and standards.> Audit associates are mainly responsible for the business analysis, preparation, and review of documentation of audit evidence, ensuring minimum firm standards according to laws and preparing Clean sales and Productive for future operations.> Sometimes they are responsible for gathering information about the activities made by the Sales-Person and providing expert-level suggestions for improvements to the management.> Along with assisting in financial activities, audit associates are also responsible for keeping track of the Sales team and record of all activities made by their team on time. We also take the responsibility of pin pointing the ways to improve the Sale Profit and to Support the Management. Show less

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  Accenture

  Feb 2023 - now

  Network & Svcs Operations Associate - Telecom Operations

  > Experienced in configuring and integrating telecommunication network elements to ensure seamless operation and connectivity.> Managed incident management queries, promptly addressing issues and minimizing downtime.> Performed troubleshooting, fault handling, configuration management, and performance management to maintain optimal network performance.> Monitored Quality of Service (QoS)/Quality of Experience (QoE), detected anomalies, and implemented change management strategies to improve network efficiency.> Conducted impact analysis using predefined procedures to respond to alarms or unplanned events, correlated alarms, and created incident tickets for resolution.> Oversaw Service Level Agreement (SLA) and Key Performance Indicator (KPI) management, focusing on continuous improvement to meet or exceed targets. Show less