Raj Taksale

Experience

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  Rubiscape

  Jan 2020 - Jan 2022

  Data Analyst

  • Spearheaded the development of interactive dashboards that improved data accessibility and facilitated strategic planning.• Delivered insights that led to a 20% increase in operational efficiency.• Successfully managed Salesforce CRM systems to enhance customer relationship management and streamline sales processes.• Consistently managed cross-functional projects, meeting or exceeding project goals and timelines.

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  University of Limerick

  Sept 2022 - Mar 2023

  Computing Lab Assistant

  • Skilled Computing Lab Assistant at University of Limerick with a strong dedication to supporting student success and enhancing lab operations.• Expert in SQL Program Review and Bug Resolution: Efficiently reviewed and resolved bugs to ensure smooth program functionality.• Support Specialist: Provided comprehensive assistance to undergraduate students during lab sessions, fostering a productive learning environment.• Teamwork and Communication: Demonstrated exceptional teamwork and communication skills, collaborating effectively with peers and faculty.• Engaging Presenter: Presented complex information in an engaging and accessible manner, making intricate concepts understandable for students.• Student-Centric Approach: Addressed student queries with patience and understanding, ensuring a supportive educational experience.• Professional Preparedness: Equipped with the tools and experience necessary to excel in any professional computing environment.• Eager for Growth: Excited to take on new challenges and continue professional development in the field of computing. Show less

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  FIELD MANAGEMENT IRELAND (NORTHERN IRELAND)

  Jan 2024 - May 2024

  Customer Care Executive

  • Managed a high volume of 70-90 daily calls as a frontline representative, consistently delivering exceptional customer service.• Actively listened and engaged in problem solving to address customer inquiries and issues effectively.• Built and maintained strong customer relationships through open communication and trust.• Utilized CRM systems for efficient data management, ensuring accuracy and timeliness in updating customer information.• Represented prominent campaigns, including Electric Ireland and Northern Ireland initiatives.• Handled a variety of tasks, including inbound/outbound calls, email correspondence, and voucher sales.• Resolved customer tickets efficiently, ensuring customer satisfaction and retention. Show less

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  Sedgwick

  May 2024 - now

  Customer Support Analyst

  • Policy Management: Assist customers with post-sales queries, including policy amendments, renewals, and cancellations.• Customer Support: Provide exceptional support to policyholders, addressing inquiries related to motor insurance policies and coverage details.• Claims Assistance: Guide customers through the claims process, offering support and clarifying the documentation required.• Issue Resolution: Handle customer complaints and resolve any policy-related issues, ensuring customer satisfaction.• Documentation Handling: Process and review necessary paperwork for policy changes, claims, post sales, sales and renewals.• Cross-Team Collaboration: Work closely with underwriting, claims, and sales departments to ensure seamless customer service.• Payment Processing: Assist customers with payments, payment plans, and billing-related questions.• Compliance Adherence: Ensure all interactions and processes comply with company policies and regulatory guidelines (e.g., MCC guidelines).• Customer Retention: Focus on retaining customers by providing advice on policy options, add-ons, and competitive pricing strategies.• System Management: Maintain accurate customer records using CRM systems to track interactions and ensure efficient case management. Show less