KAZEEM TIJANI

Experience

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  Etisalat Nigeria

  Feb 2012 - Jan 2013

  Technical Support Analyst

   Ensure prompt and efficient resolution of all logged customer complaints/ queries received from all unit in line with agreed service levels. Liaise with relevant departments/units to ensure timely and efficient resolution of escalated customer complaints/issues.  Collate all escalated customer complaints to establish subscriber behavior/ query trends.  Maintain an accurate and up-to-date database of all logged customer complaints. Perform first-level analysis of customer query trends for the attention of the Team Leader, Back Office. Show less

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  Etisalat

  Feb 2013 - Jan 2015

  Analyst, Customer Experience Management

   Playing a vital role, liaising between various customers and the business entities.  Responsible to answer to customer inquiries and questions regarding the products and services, which the organization produces or provides via telephone.

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  Etisalat

  Aug 2016 - now

  Specialist Consumer Sales & Service

   Improve service by communicating and assisting customers to their needs, providing guidance, and feedback  Document all customer interactions in the appropriate databases, enhance customer loyalty  Study, analyze and report on customer feedback methods (e.g. scorecards, business reviews, complaints) relative to products, services and innovation Resolve customer complaints and concerns by investigating problems; suggest solutions and manage through to resolution

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  9mobile

  Nov 2016 - now

  WHOLESALES CARRIER VENDOR AND ACCOUNT MANAGER

  • Managing wholesale & reseller capacity lease and voice key accounts with ~20% incremental revenue (year-on-year) and Contract negotiations relating to the service network.• Managing data center colocation accounts delivering significant annual revenue.• Managing wholesale capacity sales delivery processes from lead generation to service acceptance, billing, collections and technical support.• Daily prospecting for new clients and creating more business opportunities from existing clients to increase revenue.• Interfacing with the technical team and partners for the swift delivery of service requests and quick resolution of escalations.• Maintaining excellent relationship with customers with a view of understanding the customer’s business operational deficiencies to able to develop and implement solutions to meet their corporate needs vis-à-vis industry trends.• Helping customers understand the value proposition in available Enterprise Products and Services.• Networking and building stong working relationships with internal and other relevant stakeholders to formulate strategic iniditives to drive customer acquisition and sales. . Perform supplier business, financial reviews on quarterly performance and strategic business direction. Show less

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  Equinix

  Feb 2024 - now

  Sales Manager