Said Haddad

Experience

• 

  Arabian Construction Co.

  Jun 2010 - Nov 2012

  Junior Accountant

  - Assembled and recorded general ledger entries within tight deadlines, ensuring precise financial documentation- Analyzed business performance trends and projected financial obligations to support accurate forecasting- Prepared and issued invoices in alignment with accounts receivable timelines and contractual terms

• 

  Fransabank SAL

  Jun 2014 - Mar 2018

  Bank Teller

  - Performed comprehensive quarterly vault and ATM audits, consistently maintaining a perfectaccuracy record- Identified and leveraged sales opportunities, guiding customers to specialized branch partners fortailored financial services- Oversaw daily cash reconciliation and balancing in a high-traffic branch, ensuring smooth andaccurate operations- Processed various customer transactions, including deposits, withdrawals, bill payments, andcheck orders, ensuring efficient and error-free service delivery Show less

• 

  Bankmed

  Apr 2018 - Jan 2023

  - Develop and maintain long-term client relationships by thoroughly understanding their needs, providing tailored financial solutions, and offering proactive support to ensure an exceptional banking experience and foster loyalty.- Conduct detailed account analysis to identify customer preferences, uncover opportunities for product recommendations and drive cross-selling initiatives that enhance account engagement and satisfaction.- Provide expert guidance on credit cards, loyalty programs, and the full account activation process,ensuring smooth onboarding and compliance with bank policies.- Address customer inquiries promptly and professionally, resolving issues related to products, services, and company policies with accuracy and clear communication to meet client expectations.- Collaborate with internal teams, including management and sales, to gain insights into customer needs, recommend personalized solutions, and resolve complex issues, ensuring optimal service delivery and customer satisfaction.- Monitor customer feedback and emerging trends to identify service gaps, presenting actionable recommendations to management for continuous improvement, operational efficiency, and enhanced customer retention strategies. Show less

  • Senior Customer Service Representative

    Dec 2021 - Jan 2023

  • Customer Service Representative

    Apr 2018 - Dec 2021
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  XS.com

  Dec 2023 - now

  Customer Support Officer

  - Provide comprehensive assistance to clients navigating forex trading and managing themaccounts, ensuring they receive timely and accurate information about products and services.- Resolve customer issues and concerns by employing effective problem-solving skills and clear communication, delivering satisfactory outcomes.- Document customer interactions and feedback to contribute to continuous improvements in service quality and operational efficiency.- Collaborate with cross-functional teams to address customer needs and implement effective solutions that enhance the overall customer experience.- Maintain a thorough understanding of product offerings to provide informed support andguidance to clients.- Train new team members on company policies and best practices, ensuring a consistent approach to customer service.- Monitor customer feedback to identify opportunities for service enhancements and recommend actionable improvements.- Manage customer accounts and perform routine administrative tasks with a focus on accuracy and compliance.- Identify potential upselling opportunities to enhance the customer experience and foster Longterm relationships through proactive follow-ups.- Stay informed about industry trends and forex regulations to provide knowledgeable support and handle escalated issues with professionalism, ensuring timely resolutions. Show less