Mohamad Trad

Experience

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  LibanPost

  Feb 2015 - Jan 2018

  Customer Service Representative

  Maintained excellent business relations with the clients by providing postal and governmental services. Handling the processes and procedures of documents related to the transactions in ministries to increase the productivity without compromising the operations.

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  Avis Budget Group

  May 2018 - Sept 2021

  Rental Sales Agent

  Professional rental sales agent with strong multitasking skills who had extensive hands on allocating drivers, making reservations and agreements with the customers, being in charge of receiving all accidents cases in which I possessed excellent team player skills, confidence and resilient decision maker.

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  Qatar Aviation Services

  Oct 2021 - Jul 2024

  Customer Services Agent

  Checking-in and boarding passengers, by checking the required travel documents which expanded my knowledge with the requirements of the places and the documents. In addition it helped me in profiling the passengers and ensured me to give the required services to the passengers for their satisfaction and safety.Providing premium check-in and boarding passengers, in both VIP and Ministry terminal. Through this I enhanced my skills on customer service, communication skills, decision making and problem solving. Show less

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  Kuwait Airways

  Jul 2024 - now

  Traffic Officer

  Supervise and control flight handling activities in accordance to the company standards such as check-in, boarding, company safety and security standards, flight editing, excess baggage revenues. Record and report all aviation issues to appropriate personnel such as FHR ( flight handling reports ) incident reports, maintenance issues etc.Ensure that our team members deliver the highest standard of customer experience in line with Kuwait Airways guidelines and operating procedures.Handle escalated customer issues, resolve complex problems with tact, empathy and focus on achieving satisfactory outcomes.Safety is a top priority, I am responsible for monitoring and enforcing compliance with safety protocols and a particular emphasis on ramp operations. Show less