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Experience

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  Perlico

  Mar 2006 - Mar 2009

  EA/Office Manager to CEO

  I worked in many areas in Perlico including: Executive Assistant / Office Manager to the CEO of Perlico• Organising and maintaining diaries and making appointments. • Dealing with correspondence and writing letters.• Reasonable with incoming email, faxes and post addressed to the CEO CFO COO and the CIT.• Organising monthly outings, e.g. karaoke, tag ruby, etc.• Looking after stationary suppliers and the maintenance of the office.• Assisting with board packs • Updating staff files• Organising travel arrangements with detailed itinerary • Point of contact for VIP customers and share holders Customer Experience Executive• Taking letters from solicitors in relation to issues from customers.• Working with ComReg on a daily bases to resolving customer complaints.• Speaking with customers face to face as well as through letters and on the phone. Part time Receptionist• Handel a high volume of inbound and outbound calls.• Updating the in-house system accordingly.• Assisting finance department from time to time. Trainer• Trained in new staff on all systems.• Trainer for customer care, technical support and reception.• Was always available for any questions from staff. Customer Care Representative• Dealing with customer enquiries by telephone and email etc. in a friendly, responsible and efficient manner.• Excellent telephone manner and be able to communicate with clients in a professional way, answering 80-100 calls per day.• Consistent customer focus to ensure that absolute ownership is assumed during every customer contact.• Ensure that the highest levels of quality and honesty are maintained through out. Show less

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  SkillPages

  Jul 2009 - Feb 2015

  EA / Office Manager to the CE0

  My role in SkillPages included:•Ensuring the smooth running and maintenance of the Company office on day to day basis.•All aspects of assisting the CEO in day to day activities.•Undertaking activities to promote and facilitate a highly positive and attractive working environment for all staff.•Responsibility for all aspects of office management e.g. cleaners, suppliers and management company•Setting up meeting rooms internal and external including telephone and video conferencing.•Responsible for the arrangement and preparation for certain internal company events such as staff update meetings.•Organisation of external company events and social events.•Point of contact for all share holders and investors•Providing administrative supports for all the management team•Booking business trips e.g. flights, accommodation, taxi, car hire and detail itinerary •Diary management and organisation for all managers four mangers in total•Updating staff files including cv, contracts, sick notes, holiday file, contact details •Assisting with Board Meetings e.g. arranging meetings making board pack with monthly updates •Assisting with research and internal projects when necessary • Assisting staff with personnel task e.g. researching car insurance, housing, flights bank accounts and PPS number Show less

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  Vodafone

  Aug 2015 - Jan 2024

  EA to Director of Commercial Operations

  •Provide the Director with the support necessary to fulfil the full range of responsibilities of the role, such as matters relating to the Senior Leadership Team, the wider organisation and external bodies. •Provide administrative support to Direct Reports and ensure that all Secretarial/Administrative/Support requirements are met. Assisting the mangers and there teams with all daily needs from meeting rooms, events, travel visa’s etc. •Timely co-ordination and booking of travel and accommodation activities. Book all business trips in a sophisticated and cost conscious way •Organising and maintaining diaries and making appointments; extensive diary management including governance of calendar. work with Executive Assistants within the wider team and the entire Vodafone network. •Carrying out ad-hoc background research and presenting findings. •Producing documents and briefing papers. •Available for emergencies that arise outside office hours especially while Head is travelling.•Lead and accountable for all logistical activities cross functionally to ensure the successful nature of any visitors that the Director may have. Activities to lead include; Security, Logistics, Catering, Technology among other requirements•Arrangement of team off sites from start to finish including budget, venue, activities, presentations etc•In charge of the communication in the department, everyone is aware of what is happening and everyone knows who I am as a point of contact for any questions on anything.•Responsible for engagement in my department, ensuring that the staff are happy and feel happy in there working environment, encourage people to have fun with their colleagues and supporting each other Show less

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  Meta

  Jan 2024 - Aug 2024

  Executive Assistant
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  SSE Airtricity

  Sept 2024 - now

  Administrative Assistant in SSE Airtricity