Jeniffer Queen

Experience

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  RBS International

  Aug 2010 - May 2013

  Process Associate

  Quality Analyst - Retail & Corporate Banking • In Image & Workflow, the direct requests would be sent from the customer and have indexed and sent to the relevant team to take action as per the request. • Prepared Standing Orders and/or Direct Debits as per the request received from the customer.• Prepared Audit Letters for leading audit companies like KPMG, Ernst & Young, PWC, RSM Tenon etc., as per the request received in Image & Workflow.• Quality checking of the Payment Protection Insurance products (like Personal Loans, Mortgages, Capital and Interest Loans, Credit Cards) and the process of investigating the customer complaints and answering the queries within the stipulated time period without any blemish with 100% quality results (CTC's - 'Check the Checker' results).• Answered to the daily query / complaint mails by customers, following the SOP. Show less

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  Royal Bank of Scotland Business

  Jun 2013 - Aug 2015

  Senior Process Associate - Authoriser

  International Banking Service Operations, Cash & Payments• Responsible for the implementation, enhancement and support of all the electronic banking products and services.• Responsible for cash management.• Responsible for funding the payments that are referred for Lack of Funds by getting authorization from the Relationship Managers onshore.• Directly contact the Relationship mangers (through calls and e-mails) onshore and was involved in a discussion to analyze the credibility of the payments and get them authorized as per the RM’s ISV (Image Signature Verification).• Payments form High net worth customers are dealt through RMD – Risk Management Dashboard, where the adequate details are inputted and awaited for authorization. Within the stipulated time period, the response (authorize/decline) will be received and those payments are progressed upon before the respective cut-off time period. Show less

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  Williams Lea Tag

  Feb 2017 - Dec 2017

  Quality Controller
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  Wipro Digital Operations and Platforms

  Dec 2017 - Apr 2019

  Group Lead

  Managing the training related projects in relation to AML/KYC-Cards

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  Hexaware Technologies

  Apr 2019 - Aug 2020

  Lead trainer

  Lead process trainer for banking process

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  Accenture

  Aug 2020 - Aug 2021

  Business Process Specialist
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  Standard Chartered Bank

  Aug 2021 - now

  Learning Lead