Khaled Alfaifi

Front Desk Agent

948 followers

Riyadh, Saudi Arabia

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Timeline
About me
Assets Managment Assistant Manager
Education
- King Saud University
  2010 - 2014
  Bachelor's degree Hotel Administration
- Al Yamamah University
  2023 - 2025
  MBA Candidate
- University of Pennsylvania
  2016 - 2016
  English Language English Language and Literature, General
- Cornell University
  2019 - 2020
  Certification Hospitality Administration/Management
Experience
- The Ritz-Carlton Hotel Company, L.L.C.
  Nov 2014 - Nov 2015
  Front Desk Agent
  • Achieved 5-star reviews by delivering outstanding customer service.• Handled customer payments and updated reservations with OPERA.• Kept reservations systems up-to-date for clear availability management.• Posted new charges to customers' rooms and compiled itemised statements.• Provided local attraction and event information for enhanced hotel stays.• Issued guest room keys with advice on location and access.• Processed and provided clear, accurate receipts for guest payments.• Coordinated housekeeping staff to prepare rooms for guest arrivals.• Recommended hotel services to upsell dining, bar and spa experiences.• Updated finance and payroll records with strong accounting knowledge.• Reconciled floats and administered petty cash systems. Show less
- University of Pennsylvania
  Jan 2016 - Oct 2016
  Student Ambassador
  • Welcoming the New Foreigner Students to the University .• Conducting the new students' orientations.• Organizing the English language program events and activity for the students.
- Thama counstruction
  Nov 2016 - Oct 2017
  Representative
  Representing the organization in from of the government organizations. Supervising the teams on the site and managing the administrative staff.
- The Ritz-Carlton Hotel Company, L.L.C.
  Oct 2018 - Dec 2020
  Training manager program by Marriott and associated with Cornell University. Receive hands-on and virtual training in Housekeeping
  - Housekeeping Assistant Manager
    Jan 2020 - Dec 2020
  - Tahseen training program
    Jan 2019 - Feb 2020
  - Front Office Agent
    Oct 2018 - Dec 2018
- Ministry of Tourism of Saudi Arabia
  Apr 2020 - Jul 2020
  Volunteer
  During coronavirus pandemic I worked with Ministry of Tourism on their project returning Saudi citizens back to Saudi Arabia. My job was to analyze and make reporters about the status of the hotels that host those citizens. As well as working with the ministry of health to provide them with the proper properties for quarantine.
- Diriyah Gate Development Authority
  Dec 2020 - Feb 2023
  Operation Operation
  - Asset Management Specialist
    Dec 2021 - Feb 2023
  - Assets Managment Senior Officer
    Dec 2020 - Dec 2021
- Diriyah Company l شركة الدرعية
  Feb 2023 - now
  Business Development, Commercialization, Event, and strategy Business Development, Commercialization, Event, and strategy
  - Assets Management Assistant Manager
    Jan 2024 - now
  - Assets Management Specialist
    Feb 2023 - Jan 2024
- DIRIYAH SEASON EVENTS
  Dec 2023 - Mar 2024
  Operations Incharge
  Looking after operations aspects for the interactive room activity and Ancient cooking activity. In addition to my participation in the operation segment
Licenses & Certifications
- Opera and Micros System
  Saudico Electronic Systems
  Mar 2014
- Certified in Event Managment
  Meirc Training and Consulting
  Sept 2021