Mahima Kumar D

Experience

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  Tech Mahindra

  Mar 2017 - Nov 2017

  Senior Technical Support Specialist

  >Services are requested by Tier 1/2 Support if required for solving an Incident.>Escalate unresolved incidents to external support, e.g., Software and Hardware Vendors>Liaison between IT and external support provider.>Ensure that Incidents assigned to their Support Groups are resolved and that service is restored.>Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.>Participate in Incident review following major Incidents Identify potential problems and/or increasing trend of repetitive Incidents.>Establish continuous process improvement cycles where the process, performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced.where applicable. Show less

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  Accenture in India

  Dec 2017 - now

  • Develop reports in Power BI Desktop and dashboards in Power BI Service.• Connect to different types of data sources, importing data or working with Live Data (DirectQuery) and transforming data for Business Intelligence.• Able to properly understand the business requirements and develop data models accordingly by taking care of the resources.• Excellent in analytical thinking for translating data into informative visuals and reports.• Adept in developing, publishing and scheduling Power BI reports in Power BI Service.• Verifying report accuracy.• Turning large amounts of raw data into actionable information.• Strong client-facing written and oral communications skills. Show less

  • IT Analyst

    Dec 2017 - now

  • Information Technology Service Management Analyst

    Dec 2017 - Apr 2023
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  Accenture

  Feb 2022 - now

  Senior Engineer

  • Deploy and configure virtual machines, networks, and storage solutions on Microsoft Azure to fulfil client requirements.• Contribute to the design and implementation of scalable and resilient cloud architectures based on client needs and industry best practices.• Implement and optimize Azure Virtual Networks, VPNs, and network security groups to ensure secure and efficient communication.• Oversee the implementation and management of Azure Storage solutions, including Blob Storage, File Storage, and Disk Storage.• Utilize Azure Monitor and other tools to monitor resource usage, identify bottlenecks, and implement optimizations for cost-effectiveness.• Implement Azure Active Directory for managing user identities, access controls, and Single Sign-On (SSO) integration.• Ensure client environments meet security compliance standards by implementing and monitoring security policies and conducting regular assessments.• Play a key role in developing and executing incident response plans for Azure environments.• Collaborate with cross-functional teams to gather requirements, assess technical feasibility, and provide Azure-related solutions aligned with client business goals.• Provide technical support to clients, addressing Azure-related inquiries, and troubleshooting issues to ensure a positive client experience.• Implement Azure Policy and Blueprints to enforce governance and compliance standards in client environments.• Conduct capacity planning exercises to optimize Azure resource utilization based on client needs. Show less