Thomas Miller

Experience

• 

  Assembly Festival

  Jul 2016 - Aug 2019

  Catering Supervisor

  In my first year as a team member, I was making and preparing food, serving customers, using the till and delivering good customer service to the public. From my second year, I was promoted to a supervisor. This meant that, I managed breaks on shift, carried out stock checks and ensuring there was enough stock ready for the next day. I also made sure the workers in the shack did their jobs smoothly and effectively, as well as dealing with any complaints a customer had.

• 

  Hot Tin Roof PR

  Nov 2017 - May 2018

  Public Relations Assistant

  I managed the Twitter account for a technology company by posting articles that related to space travel and manufacturing. Using Hootsuite to schedule tweets on a regular basis at appropriate times in order to inform and engage their followers.To promote the work the agency was undertaking, using WordPress, I uploaded client coverage to the agency’s website and by using Microsoft Excel, I managed this client coverage to ensure there was no duplication of publications.I also used WordPress to write my own blog post which detailed the work I had done with the agency, which was then uploaded to their website Show less

• 

  Pizza Geeks

  Dec 2019 - Jan 2021

  Front of House/Marketing Assistant

  Front of house restaurant tasks which include sitting people at tables and taking their orders, carrying out prep tasks in the kitchen and making sourdough based pizzas then, cooking them in the pizza oven.Aside from the front of house activities, I also attend meetings to discuss marketing for the company.My marketing duties have included: assisted with creating a marketing plan for the restaurant and coming up with suitable marketing related objectives for the company.Devised a social media strategy for the company to assist with developing the Pizza Geeks brand. This involves coming up with ideas that can be posted on the social media accounts and making sure they relate to consumers and to the company's brand. Focusing on posting and promoting user generated content on the Pizza Geeks Instagram stories, this increases engagement and helps us better understand our target audience.Keeping an eye and tracking the rankings on Google and tripadvisor to see where the restaurant is at compared to competitors, carrying out keyword research to improve SEO rankings. Show less

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  TSB Bank

  Jan 2021 - now

  CRM & Partnership team Service marketing team Supporting business banking customers with a range of customer service, digital and account opening enquiries

  • Marketing Campaign Manager

    Aug 2024 - now

  • Assistant Marketing Manager

    Jun 2023 - Jul 2024

  • Relationship Manager

    Jun 2022 - Jun 2023

  • Customer Support Agent

    Jan 2021 - May 2022