Priya A.

Priya A.

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location of Priya A.Delhi, India

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  • Timeline

  • About me

    Digital Transformation | Omnichannel |Customer Experience | Digital only GTM | Capability building

  • Education

    • Campus law Centre

      1988 - 2001
      Bachelor of Laws (LL.B.) Law
    • Delhi University

      1995 - 1998
      Bachelor of Science (B.Sc.) Chem (H)
    • Symbiosis Institute of Management Studies

      2015 - 2017
      Post graduate diploma instructional design A+
  • Experience

    • GSK

      Mar 2000 - now

      Defining digital only portfolio GTM strategy for Growth Emerging Markets. Responsible for E2E design and execution of OC campaigns. Optimization through data driven decision within, and lead-lag metrics to measure business impact. 1. Responsible for designing Omnichannel user journeys across EM LOCs and cont optimizing w data driven decisions 2. Driving capability building initiatives at Rep and Marketing teams to evolve w new norm for OC HCP engagement 3. Accountable for strategic planning, designing and E2E implementation of local OC campaigns for GSK India - Launched Content HUB blueprint to optimize G2L content -Co creating Global strategies by inputting local insights and supporting persona based approach- Launched modular content approach for personalized content campaigns - Channel lead for CRM/CLM solutions - Project lead for launching GSK's exclusive multichannel strategy with new HCP engagement channels like emails, webinar, portal, Adobe, sms etc..-Worked across boundaries to establish new digital frameworks across cross functional teams in legal, regulatory and marketing - Focus consent collection process to accelerate digital footprint - Launched CD and coaching frameworks for FLSL/SLSL of speciality BU i.e. CV, Respiratory and Oncology - Business Performance consultant - Ccommercial training needs for Cardio, Respiratory and Dermatologicals BUs- Orchestrated various innovative projects like e-learning, online evaluations, IVR for mobile learning etc. - Worked in various commercial roles spanning across different therapy areas

      • Customer Experience Manager

        Nov 2023 - now
      • Global content management lead

        Oct 2020 - Nov 2023
      • Strategy: Portfolio & Marketing

        Oct 2018 - Sept 2020
      • Multichannel Marketing Manager- Pharma & Vx

        Sept 2016 - Sept 2018
      • Selling Excellence Manager

        Jul 2014 - Aug 2016
      • Regional Training Manager - North

        Oct 2010 - Jun 2014
      • Sales

        Mar 2000 - Sept 2010
  • Licenses & Certifications

    • Artificial Intelligence for Marketing

      LinkedIn
      Dec 2022
      View certificate certificate
    • Certification in Instructional design

      SHRM
      Jul 2016
    • Digit Marketing Certification

      Avado
      Apr 2018
    • Cert Prep: Scrum Master

      LinkedIn
      Sept 2022
      View certificate certificate
    • SEO Foundations

      LinkedIn
      Jan 2023
      View certificate certificate
    • Advanced SEO: Search Factors

      LinkedIn
      Jan 2023
      View certificate certificate
    • Marketing Strategy: SEO Content Writing

      LinkedIn
      Jan 2023
      View certificate certificate
    • Becoming an Agile Coach

      LinkedIn
      Sept 2022
      View certificate certificate
    • Certified Caoch (Learning & Development)

      Indian Society for Training & Development (ISTD)
      Mar 2014