Julia Winter

Experience

• 

  Whole Foods Market

  Sept 2014 - Jan 2017

  Global Claims Specialist

  •Works directly with the Global Office, Regional Office, Store and any Facility Leadership in the oversight of Worker’s Compensation Claims for the North Atlantic Region, Rocky Mountain Region, and Pacific Northwest Region•Responsible for acting as a liaison between the stores, the Regional Office, and our TPA/ insurance companies to ensure all claims are handled in a complete and thorough manner•Responsible for establishing excellent working relationships with external law firms, attorneys, claims processors, and store/facility leadership, HR, and Whole Foods Market law department•Review all new indemnity claims on a weekly or more frequent basis•Work closely with stores/facilities regarding at work injury related LOAs as possible lost time•Communicate with stores/facilities regarding transitional duty policy•Manage clinic relationships•Partner with the Regional Safety Specialist regarding injury trends•Act as a trainer and consultant for the stores regarding claims filing, record keeping, and at-work related LOA issues•Working knowledge of Worker’s compensation laws in MA, CT, NH, ME, RI, UT, CO, NM, KS, ID, WA, OR, and British Columbia Show less

• 

  Starbucks

  Jan 2017 - now

  Contributes to Starbucks success by promoting an advocacy based workers' compensation claims model and fostering team commitment to continuous improvement, skill building, collaboration, shared learning, and mutual support. As claims supervisor, I further contribute to Starbucks success by ensuring that risk management partners are well trained and supported in their efforts to advocate on behalf of injured partners and achieve departmental goals. A commitment to quality, empathy, and excellence is essential. The role is highly collaborative and consultative and requires comfort with a fast pace. Show less  Connects with partners, managers, and leaders to gather and share information needed to assess coverage, determine benefits, and reserve for liability exposure. Coordinates with medical and pharmaceutical management vendors to ensure appropriate timely healthcare. Audits activity of all third party vendors to ensure adherence to client service instructions, industry best practices, jurisdictional requirements and to identify process improvement opportunities. Champions and educates stakeholders on Early Return to Work emphasizing the benefits of inclusion and ensuring integration with leave administration team. Evaluates and approves claim settlement requests within financial authority. Actively engages with risk team members on processes and decisions to improve outcomes and maximize efficiencies. Identifies and reports on emerging claim trends to inform action plans on reducing frequency and severity Authorizes use of specialized mitigation services (ie. Sub-rosa, case management, defense) Liaises with legal and partner resources for file requests, subpoena response and policy/procedure issues. Show less

  • Claims Manager

    Jan 2024 - now

  • Claims Lead

    Aug 2019 - Jan 2024

  • Senior Claims Specialist

    Jan 2017 - Aug 2019