Paul Parker

Experience

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  Guardian Pharmacy

  Mar 2015 - May 2018

  Medical Courier
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  NOWaccount

  Aug 2018 - May 2019

  QA/IT Consultant

  Managed the creation and testing of functional and nonfunctional test cases for websites and applications, communicating with teams to ensure test cases met project and business requirements. Pioneered the implementation of Agile Scrum framework within projects to improve efficiency, optimizing workflows to increase team productivity to achieve deliverables within timeline, budget, and scope. Oversaw a team of 6, including 3 local engineers and 3 overseas developers; provided performance management to encourage professional development. Show less

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  Boehringer Ingelheim

  Jul 2019 - Jul 2020

  QA/QC Support Consultant

  Governed operations for ensuring quality and compliance for Boehringer Ingelheim label change project.Spearheaded the inspection and release of controlled labelling, including cartons and inserts in compliance with applicable regulations and procedures.Presided over review of test print artwork to verify accuracy and quality.Conducted in-depth review of packaging records and data capture forms for compliance with applicable procedures, demonstrating high attention to detail. Coordinated with a team of 3 to define and establish best practices in QA project management, identifying opportunities for improvement through proactive analysis. Show less

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  Transcom

  Aug 2021 - Aug 2022

  Applecare Advisor

  Deliver base-level IT support to non-technical personnel within the business, cooperating with a team to swiftly resolve a breadth of technical issues. Head operations for managing call flow, fielding and resolving the technical support needs of customers while streamlining communication channels to achieve high efficiency. Employ internal ticketing systems to manage, track, and process actions taken on customer accounts, passwords, and product support resolutions. Utilize a breadth of technical and diagnostic tools to solve simple and complex issues, employing both proven and cutting-edge methodologies and techniques. Troubleshoot and resolve customer issues in a clear, courteous, and straightforward manner, building strong rapport with stakeholders to achieve total satisfaction. Establish and manage customer expectations and experience, adeptly translating technical terms, issues, and resolutions for general understanding. Resolve complex issues and complaints while diffusing tension, demonstrating professionalism and poise at all times. Garner up-to-date expertise on the latest technologies and solutions applicable to company products, providing expert consultation and education to customers as needed. Show less

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  Atlanta Fork Lifts, Inc.

  Oct 2022 - now

  Information Technology Support Specialist