Abena Akyere Bentil

Experience

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  JUMIA SHOPPING

  Dec 2019 - Aug 2022

  Sales Representative

  Conducted neighborhood canvassing to seek out potential clients, and engage with over 500 individuals, which developed my skills in connecting with diverse people.Collected and analyzed feedback from over 200 customers to assess product interest, supporting a customer-centered approach that drove sales growth.Built strong relationships through face-to-face interactions with clients, demonstrating effective interpersonal skills, leading to increased customer retention.Assisted my supervisor with administrative tasks, including managing their calendar and scheduling over 50 appointments and meetings for the team. Show less

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  Brigham Healthcare Services

  Apr 2023 - Dec 2023

  Sales of Medical Consumable
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  Judicial Service of Ghana

  Nov 2023 - Nov 2024

  Managed record-keeping processes to ensure accurate and up-to-date employee information for payroll and compliance purposes, reducing payroll errors significantly.Secured and organized digital information, including archived data, which streamlined employee personal information and HR reporting, enhancing filing efficiency.Entered and maintained data in the HR database, supporting functions such as recruitment and benefits administration, leading to noticeable improvements in administrative efficiency. Show less

  • Human Resources Intern NSS

    Nov 2023 - Nov 2024

  • Administrative Assistant

    Nov 2023 - Nov 2024
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  Project One Million P1M

  Apr 2024 - now

  Quality Administrator
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  Generation Ghana

  Oct 2024 - Mar 2025

  Digital Customer Service Agent Trainee

  Acquired comprehensive skills in digital customer service through intensive trainingsessions covering various technical aspects and behavioral skills. Enhanced problem-solving abilities and critical thinking skills through hands-onexercises and case studies focused on addressing real-world customer issuesCultivated essential soft skills including empathy, active listening, and conflictresolution, enabling me to understand customer needs and deliver personalized support effectively. Embraced feedback as an opportunity for growth and continuously sought to refineskills and knowledge in digital customer service. Show less

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  Buwelo Ghana

  Jan 2025 - now

  Customer Service Representative