Noushad Salim

Experience

• 

  Airtel

  Jun 2019 - Mar 2021

  Network Engineer

  • As a Network Engineer at Federal Bank Data Centre location, we are providing proactive Cisco-based large-scale enterprise network monitoring, deliver support for MPLS, management, and maintenance for more cisco catalyst 2960-x series for more than 1300 branches across pan India. • Manage incidents and network performance within SLA's. • Deliver support for MPLS. • Monitoring all the Links through Whatsup Gold and Everest tool. • Handling Incident by using a ticketing tool. • Involved in customer network Bandwidth up-gradation. • Performing day-to-day ticketing, event tracking job. • Following the company, workflow to analyse, diagnose, isolate and rectify network faults • Configuring Routers and Switches, and performing troubleshooting tasks for connectivity, speed and packet loss issues • Knowledge and experience using Routing Protocols: BGP, RIP, IGRP, EIGRP, OSPF, and Routed Protocols such as TCP/IP. • Support and Coordinate with ISP and L3 Teams for problem resolution. Show less

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  RM India

  Mar 2021 - Aug 2022

  Senior Systems Engineer

  • Manage WAN/LAN, proxy servers, firewall and routers(Huawei, Juniper, Cisco) • Remote support to clients and home users through MSRDP, Team viewer, Bomgar.• Installing latest patch and upgrading router firmware for increase efficiency.• Providing support over voice, chat and service calls for customer reported issues on broadband services, proxy performance, firewall (Fortigate), Mail routing (Fortimail, Cisco ASA), Web hosting (cpanel and plesk), DNS hosting (DDI), VPN (F5) etc.• Experience with monitoring tools like Grafana, Icinga. • Liaising with telco (British telecom, Talk Talk, Virgin Media, FluidOne) on line issues reported and providing them with diagnostic test results of Copper Line test, Service test and other relevant reports.• Provisioning IP phones and troubleshoot voip issues by liaising with Voip providers(Hello Telecom). Show less

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  Midlands Partnership University NHS Foundation Trust

  Feb 2024 - now

  Network Engineer