Christopher Bloomfield

Experience

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  Direct Line Group

  Sept 2004 - Oct 2015

  This role is detailed in summary below:* Analyst and decision maker for £500,000 project in creation of a social media platform and service team for customers to use online. * MI suite creator from MI analysis of social media service and content posting.* Risk analysis in the shape of high influencer posting - creation of a training platform for the social media team to use for future action.* Process map creation for best practice when dealing with social interactions.* Complaint analysis, cost saving vs phone channel.* Service level analysis for newly implement social media team.* To provide recommendation for changes from in-depth MI analysis.* Creation of detail performance reports for senior board members.* Presentations to senior board members to represent how the project is running.* Telephone number testing for aim of reducing cost and simplifying customer contact numbers.* Creation of specific customer case studies, in order for further improvement of processes and also customer journey.* Employee forecasting for expanding team requirements for FTE needs.* Strong performance at reducing negative sentiment towards the brand within social media channels. Show less Project leader for Treating Customers Fairly project that lasted for 8 months. The project aimed to improve how employees help customers and to make sure integrity was used for all customers. Being leader of 6 employees during the project meant that I had to use my experience to delegate specific roles to the most suitable person within the project team, to maintain the smooth running of the project.Essential team member of the lean transformational project – providing my knowledge during decision making situations for planned execution of activities associated with improving business processes and efficiencies.Training and mentoring employees, to assist with their development and improve their skills – setting attainable and realistic targets and revisiting these to ensure development is progressing. Project manager of an investigation into the conduct of consultant activity to identify inappropriate actions via extensive and detailed analysis of conduct reports – making a final decision to discipline and sack some consultants.Carried out regular and consistent appraisals for employees I managed, together with return to work meetings from illnesses to ensure consultant morale and to understand any underlying issues with team members.Selling of home and car insurance products to customers by telephone, reaching and exceeding daily and monthly targets on a regular basis.Project leader to improve employee motivation. I chose to devise a bonus calculator that shows earnings against performance achievement by each consultant. Consultants now use this as a motivational tool to assess potential and actual earnings. Following a project life cycle strategy was key to the success of this project as stage gates allowed for improvements and different decisions by myself to be made earlier than planned. Show less

  • Customer Experience Transformation Analyst

    May 2014 - Oct 2015

  • Insurance Consultant and project leader

    Sept 2004 - May 2014
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  CSC - Computer Sciences Corporation

  Sept 2015 - Sept 2016

  Project manager of cyber security projects within the cyber security SOC (security operation centre). Skills within the role:* Management of simultaneous cyber security projects, ranging from leveraged services to new technology - working for large companies such as Network Rail, NHS and Met Police, * To progress the process of current and new cyber projects for the business - by use of existing and forming best practice processes for resource, financial and new bid management.* Dealing with senior management in order to create new bid models for future SOC growth* Using project management principles in order to manage crucial large projects for clients.* Successful delivery of 1 project for Swedavia into a fully operation model, passing a complete operational readiness review. Show less Project manager of a cyber security project to build and implement a security operation centre (SOC) - delivery of software platform for 23 million communication hubs to send data from energy smart meters to data centre. Securing this data by using ArcSight, Splunk and SIEM sytems.Management of the £600,000 project by using project management methodology such as project planning, process writing, financial management, risk and change management.Owner of Risk, Change and Quality management frameworks that have been followed to allow for process to be monitored. Important learnings include security SOC platform creation concepts and also project management skills such as time management within a project in relation to cost modelling.Owner for planning and deploying the onboarding strategy for the IT estate - national and international implementation of devices and software. A vital part of the SOC build - without this the project would have been delayed, costing a large sum of money.Stakeholder management also has played a key role in the success of this project to date - providing the client with all information possible in order to satisfy the project deliverable and customer requirements. Show less

  • Transformation Cyber Security Project Manager

    Apr 2016 - Sept 2016

  • Associate Professional Project Manager

    Sept 2015 - Sept 2016
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  KPMG

  Sept 2016 - Jul 2022

  Leader of technology enablement, transformation and consulting team - working with a vast range of external and internal clients across the organisation but with a primary focus of providing the Consultancy with a way to improve best practice processes and to implement project delivery tools.Leading the team to build repeatable solutions and methodologies that can be leveraged to expedite delivery practices and improve the go to market strategy for KPMG. Also pivotal in creating a collaborative delivery mindset within the team by working closely with clients to implement technology tools such JIRA, Confluence, project management planning tools and BI suites. An output focused role, driving value from the start of the engagement lifecycle. Show less A varied lead delivery focused role, including:led a client facing audit and assurance programme for a large banking client within KPMG’s Financial Services - Working with 80 different senior subject matter experts to ensure KPMG maintains its relationship and contract with the bank. Whilst maintaining a dotted line into a senior partner, to ensure readiness updates are provided. Also leading multiple technology improvement projects to provide improvement solutions to processes and procedures from the 2018 audit - vast transformation and improvements have been made since June.Previous projects:Information Security Programme Lead - managing a wide range of programmes, with a budget circa £2million. The sole purpose to deliver information security maturity for the firm. SIEM, code scanning, penetration testing and various other projects for KPMG. The biggest achievements being delivery of external SOC2 and ISO27001 certifications, by leading external auditor assessments.GDPR Programme lead for 10 months - running a portfolio of 27 projects in order to remain compliance for GDPR. Dealing with senior level decision makers across the firm in order to priorities key activities. Linking across to ISO certification requirements and inter firm audit outcomes, along with making sure the implemented solutions are fit for purpose. ExCo risk management programme lead, 12 months - to deliver a mechanism and communication channel to allow ExCo to witness all levels of risk that are present within large technology teams. Working with subject matter experts across a vast team to ensure all risks are captured and mitigating plans are produced. Presenting to senior partners to ensure all risks are understood and escalated where needed on a monthly and ad hoc basis.Heavily involved with mentoring less experienced resources in order to share knowledge. Helping to shape others has showed Chris has a flare for developing other members of the team. Show less Programme manager of multiple projects in order to build and integrate a new learning and development platform. Delivery of a working client platform, whereby a service is delivered to improve client’s training options. Managing between 30-40 resources including a number of project managers, developers and architects in order to delegate different parts of the programme to certain workstreams. Managing the entire lifecycle of a vast programme, from design and conception stages through to client servicing - this programme provided a huge learning curve and delivered on time and within budget. Working with partner and senior stakeholders in order to realise progress, revenue and affordability for client needs. Alongside being a driver of the team in order to hit crucial client deadlines Show less

  • Head of Delivery and Technology Enablement (Source)

    Mar 2020 - Jul 2022

  • Technology Programme Manager

    Oct 2017 - Mar 2020

  • Technology Solution Project Manager (Assistant Manager grade)

    Sept 2016 - Oct 2017
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  Arbuthnot Latham

  Nov 2023 - now

  Function head for Programme and project management within Enterprise IT. Lead and oversight of key strategic programmes, ranging across information security, technology and data. Programme lead for the Future Payments Strategy for the Bank - lead across multiple IT projects to deliver regulatory change and implementation of new financial crime platform.

  • Senior Program Manager (Enterprise IT and Information Security)

    Sept 2024 - now

  • Banking Transformation Senior Project Manager

    Nov 2023 - Sept 2024