Muskaan Bhola

Experience

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  JW Marriott

  Jul 2019 - Oct 2019

  Internship Program

  •Assisted in managing 70+ guest check-ins/check-outs daily at the Front Office, ensuring a seamless experience and addressing guest inquiries with a 98% satisfaction rate.•Supported the Food & Beverage Service, efficiently handling 100+ guest orders daily, maintaining a 96% accuracy rate, and assisting in banquet events with 300+ attendees.•Actively addressed guest concerns, leading to a 20% improvement in service efficiency by streamlining communication between departments.•Collaborated with industry professionals, gaining hands-on experience that enhanced cross-functional teamwork and operational efficiency.•Was awarded with STAR-INTERN CARD provided by JW MARRIOTT, NEW Delhi; with an appreciation letter for my performance in the Front Office Department. Show less

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  Rudra Events & Wedding Planners

  Aug 2020 - Jul 2022

  Event Coordinator

  •Successfully coordinated 20+ events, ensuring 100% accuracy in place settings and timely vendor deliveries.•Maintained and organized 50+ client files and event documents, improving record-keeping efficiency.•Created and presented 30+ slideshow proposals, helping clients visualize and refine their event concepts.•Conducted 40+ client consultations, providing detailed event timelines with a 95% satisfaction rate.•Provided planning support to 50+ clients, enhancing their experience and reducing last-minute issues by 30%.•Oversaw event set-ups and on-the-day operations for 20+ large-scale gatherings, ensuring flawless execution.•Delivered regular updates to Senior Management, resolving 90% of event-related issues proactively. Show less

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  Oberoi Hotels & Resorts

  Oct 2022 - Dec 2023

  Executive Assistant to General Manager

  • Increased efficiency by 30% by streamlining office operations, allowing the General Manager to focus on strategic initiatives.• Managed 100+ customer interactions weekly across walk-ins, emails, and phone calls, ensuring prompt and professional responses.• Coordinated 50+ interdepartmental meetings and conference calls per quarter, improving workflow and cross-team collaboration.• Tracked and ensured timely completion of 95% of assigned tasks, helping departments meet strict deadlines.• Reduced scheduling conflicts by 40% by optimizing calendar management and meeting coordination.• Compiled and proofread 200+ documents annually, maintaining accuracy and professionalism in all communications.• Recorded and distributed detailed minutes for 100+ meetings per year, ensuring clear follow-ups and accountability. Show less

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  Mandarin Restaurant Franchise Corporation

  Jan 2024 - Jul 2024

  Store Cashier
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  York University

  Aug 2024 - Dec 2024

  Food Service Worker

  •Supervised cash transactions and register operations while ensuring exceptional customer service delivery at York University.•Oversaw the preparation and cooking of grilled items, ensuring strict adherence to recipes and safety standards to maintain food quality.•Directed the creation of high-quality pizzas by managing dough preparation, topping assembly, and baking processes to perfection.