Katleho Potsane

Experience

• 

  CTU Training Solutions (Pty) Ltd

  Jan 2014 - Jan 2015

  IT Technician

  End-user assisting,Hardware and software troubleshooting,Network troubleshooting,adding user and resetting user passwords on Server AD.

• 

  UTM

  Sept 2014 - Dec 2014

  System Support Engineer
• 

  Lancet Laboratories

  Jul 2015 - now

  Technical support supervisor Field technician, setting up new sites (3G, ADSL) Setting up user computers, laptops, printers, VPN Site support duties (Network troubleshooting, Medical Equipment troubleshooting). Escalating and closing task within SLA time frame Following up and providing feedback to clients Prioritizing on tasks, overtime and stand-by shift.Experience in VoIP Phones support and configuration. Setting up user computers, laptops, printers, etc. Logging calls on Support works (Hornbill) Escalating and closing task within SLA time frame Following up and providing feedback to clients Using Remote programs (VNC, Teamviewer)

  • Technical Support Supervisor

    Mar 2019 - now

  • Desktop Support Engineer

    Oct 2016 - Mar 2019

  • First line support

    Jul 2015 - Oct 2016