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Furqan Ehsan

Furqan Ehsan

Intern

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location of Furqan EhsanPakistan

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  • Timeline

  • About me

    UCCE Engineer at Expertflow

  • Education

    • National University of Computer and Emerging Sciences

      2011 - 2015
      Bachelor's degree Electrical, Electronics and Communications Engineering

      Activities and Societies: IEEE NUCES ,Robotics WAR Competition , Softec

  • Experience

    • Mobilink(PMCL) LTD

      Jan 2015 - Mar 2015
      Intern

      -To address the customers complaints, frequency planning and database update.-Daily monitoring of the voice and data KPIs and to analyse them.- Conduct drive test to analyze the coverage and call quality.

    • Expertflow

      Mar 2016 - now

      -Responsible for all inbound / outbound call traffic to Call Center. -Cisco UCCE/UCCX, IPIVR scripting & call routing is a primary responsibility. -Familiarize self with business goals & telephony strategies. -Documents corporate & remote branch call flow configurations & call flow charts. -Responsible for all inbound / outbound call traffic to Call Center. -Cisco UCCE/UCCX, IPIVR scripting & call routing is a primary responsibility. - Familiarize self with company's business, business goals & telephony strategies. -Documents corporate & remote branch call flow configurations & call flow charts.

      • UCCE Engineer

        Mar 2016 - now

      • UCCE Engineer

        Mar 2016 - now

  • Licenses & Certifications

    • PLC, HMI and SCADA Training Workshop

      Dec 2015

  • Volunteer Experience

    • Member

      Issued by IEEE NUCES Lahore on Jan 2013
      IEEE NUCES LahoreAssociated with Furqan Ehsan

    • Memeber

      Issued by Consensys on Jan 2014
      ConsensysAssociated with Furqan Ehsan

    • Member

      Issued by Softec on Jan 2012
      SoftecAssociated with Furqan Ehsan