Nathan Knappenberger

Engineering Associate

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Columbia, South Carolina Metropolitan Area

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Timeline
About me
NOC Engineer II at Segra
Education
- Applied Technology Education Campus
  2002 - 2003
  Computer Repair and Service
  Computer Repair
- Lugoff Elgin High School
  1999 - 2003
  High School Diploma
- DeVry University
  2004 - 2005
  None Computer Engineering
  Computer Engineering
Experience
- Sebia Electrophoresis
  Aug 2003 - Dec 2003
  Engineering Associate
  Repair Medical EquipmentSetup/Repair control Equipment at the board level
- BP
  Sept 2003 - Jul 2004
  Customer Service associate
  Greet and service each customers needsAccept payment for service
- CallTech Communications, LLC
  Jan 2005 - Dec 2005
  Inbound tech support
  Receive technical support calls for Bellsouth's Fast-Access product
- Time Warner Cable
  Dec 2005 - Feb 2012
  Monitor Cell Tower network for conditions that may impact cell service.Monitor business class Ethernet and fiber customers for service outagesMonitor cable RF plant, HSD, VOIP, and Video network for outage causing or service impacting conditions..Provide detailed info for any wide area service impacting problems to fix agents for restoration.Provide reporting and documentation for outage tracking and post mortem analysis. Provide technical support for the High Speed Data and Digital phone products offered by Time Warner CableAnalyze signal information to customers modem to ensure proper running conditions.
  - NOC Business Class/Cell Tower Backhaul Surveillance Specialist
    Feb 2008 - Feb 2012
  - Product Specialist
    Dec 2005 - Feb 2008
- Windstream
  Mar 2012 - Sept 2015
  Carrier Operations (Fiber to the Tower, Carrier networks, Ethernet Backhaul, Surveillance, escalation)Carrier Services (TDM DS1/DS3, Carrier Ethernet) trouble analysis, repair, Triage, Testing. Carrier Operations - Carrier Support Center (Fiber to the Tower, Carrier networks, Ethernet Backhaul, Surveillance, escalation). 2nd Shift Lead Carrier Operations (Fiber to the Tower, Carrier networks, Ethernet Backhaul, Surveillance, escalation) Network Surveillance of the DATA network. Monitoring of the DSLAM network and IP network for any service impacting or trouble events. Calculate customer impact if any, report outages to support groups for resolution with Remedy, and ensure call deflection in IVR
  - Network Analyst 2
    Jul 2015 - Sept 2015
  - Lead Network Analyst
    Apr 2015 - Jul 2015
  - Network Analyst
    Jul 2014 - Jul 2015
  - Associate Network Analyst
    Mar 2012 - Jul 2014
- Segra
  Sept 2015 - Sept 2016
  NOC Transport Technician
  NOC Transport. Surveillance,Trouble Analysis, Repair, Testing, Change management, Maintenance.Transport including fiber facilities, DWDM, CWDM, NNI, SONET, TDM. Fiber to the tower, and ethernet backhaul.
- Segra
  Jan 2018 - now
  Tier 2 NOC Transport. Surveillance,Trouble Analysis, Repair, Testing, Change management, Maintenance.Transport including fiber facilities, DWDM, CWDM, NNI, SONET, TDM. Fiber to the tower, and ethernet backhaul. Layer 2 services (MPLS/VPLS, VPRN, P2P), Carrier Ethernet. Temporarily assigned to Carrier Engineering for FTTT project.Designed/Engineered/Provisioned G.8032 Rings for FTTT Project.Oversaw network elements spliced/inserted into rings.Provisioned services on G.8032 & MPLS networks.Tested services built on rings.
  - NOC Engineer II
    Apr 2020 - now
  - NOC Transport/IP Technician II
    Sept 2016 - Apr 2020
  - Temporary Carrier Network Engineer
    Jan 2018 - Dec 2018
Licenses & Certifications
- A+
  CompTIA
  Dec 2002