Ali Laghari

Experience

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  Blackhat Technologies

  Jul 2017 - Aug 2022

  Network Support Specialist

  • Configure and manage network equipment such as routers and switches.• Monitor network performance and troubleshoot network issues as needed.• Provide technical support to customers via phone, email, or in-person.• Physically assist customers with networking tasks such as setting up network devices, connecting to the network, and configuring network settings.• Collaborate with other IT professionals to ensure the network infrastructure is operating efficiently.• Maintain documentation of network configurations, network topology, and network inventory.• Stay up to date with new network technologies and recommend upgrades or improvements as needed.• Perform other duties as assigned. Show less

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  AA Consultant Group

  Sept 2022 - Feb 2024

  IT Support Specialist

  • Provide technical assistance and support to end-users (employees or clients) regarding hardware, software, and network related issues.• Troubleshoot and resolve problems with computers, printers, network devices, and other IT equipment.• Respond to support requests through various channels, such as email, phone, and ticketing system Service Now. Prioritize and escalate issues as needed to ensure timely resolution.• Install and configure hardware and software components, including operating systems, applications, and drivers.• Perform routine maintenance tasks, such as system updates, patches, and backups. Monitor systems for performance and security issues and take corrective actions when necessary.• Assist with the setup, configuration, and troubleshooting of network infrastructure through CMDB. Resolve issues related to connectivity, DNS, DHCP, and other network protocols.• Implement and enforce security measures to protect systems and data. • Providing centralized deployment of applications across a network of computers through SCCM.• Work closely with other IT professionals and departments to coordinate efforts and resolve complex issues. • Collaborate with vendors for support and procurement of IT equipment.• Provide training to end-users on the use of software applications and IT tools. • Analyze and diagnose hardware and software issues, finding effective and efficient solutions. Implement preventive measures to avoid recurring problems.• Assist to streamline and automate various workflows (ITSM), to improve service delivery, and enhance overall efficiency.• Provide remote assistance to users who are not physically present in the office.• Always be adaptable and be ready to learn about new technologies and tools. Show less