Zoher Behrainwala

Experience

• 

  Ugam Solutions Pvt. Ltd.

  Mar 2007 - Jun 2012

  Senior Programmer

  Key Responsibilities:• Design the survey which involves scripting the survey, customizing, and validating the responses using JavaScript and Html tags on a tool known as IBM Dimension.• Assign and allocate work to the junior team members and coordinate with them in programming of the survey.• Train/Mentor the other team members.• Responsible for utilization targets of the team.• Managing day to day operations.• Monitor overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levels.• Conducting weekly meetings to keep everyone aware of the latest updates from the management/clients and discussing the misses and appreciation received if any. • Organizing/Conducting training session if required to provide necessary knowledge to the team members (Technical and Client Specific).• Conducting On-the-Job Training for team members.• As a team leader, to maintain a healthy and competitive work atmosphere. Show less

• 

  Nielsen

  Jun 2012 - Dec 2020

  Senior Executive

  Key Responsibilities:• Responsible for project managing, process enhancement and improvement in the overall efficiencies to achieve organization goals.• Always worked in close association with business partners and is single point of contact for many major technical team implementations, prioritize problems and set up analytics methodologies to critically analyze diverse data and facilitate decision-making.• Proven track record of execution capabilities for strategic as well as tactical plans, both within and through functional boundaries.• Decide on technical support structure: Work with Programing team/ Global technical team to think about local technical structure.• Handle third level escalation from 50+ countries across the globe.• Plan for new software for surveys roll outs, Training and Development of new markets after rollouts.• Organize calls for planning of new markets.• Provide feedback on custom applications development with the vendor which helps in process improvement.• Handle Data query from the programmers.• Summarize the report in data studio which presents to the management and Business leaders.• Test and release updates to all the markets for new versions of software.• Mediate invoicing and pricing interactions between vendor and local business units.• Work with local business units to assess the suitability of the application for specific project requirements.• Field, Assess and communicate new development requests to the vendor.• Allocate software license to the markets whenever required and maintain the utilization to check on revenue. Show less

• 

  NielsenIQ

  Jan 2021 - now

  • Manage and prioritize set up and delivery resources to effectively support the delivery of commissioned work within an assigned cluster.• Manage the assignment of projects within the SUD team and monitor capacity and training needs to ensure proper staffing and skill set to deliver on projects.• Work with SUD vendors as appropriate to ensure they are following standards and delivering per SLAs• Support, and potentially lead new platforms / tools deployment activities for the regional SUD team.• Manage assigned team and drive opportunities for efficiencies and enhancements to support business growth and financial targets.• Motivate the team by providing regular feedback (positive & developmental) to drive greater performance. Guide them on deliveries by prioritizing the work.• Prioritization of work to ensure appropriate business coverage.• Ensures all work performed meets product and business standards and SLAs.• Governance and SOPs of online dashboard process.• Escalation support for complex issues.• Develop and manage dashboards in PowerBI. Visualize data for business analysis. Show less

  • Manager, Online Dashboard Delivery

    Oct 2022 - now

  • Senior Executive

    Jan 2021 - Oct 2022