Nerissa Cabrera

Experience

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  Ital Medical Center

  Apr 2010 - Aug 2012

  Medical Receptionist

  * Answering and greeting the patients. Preparing the charts, history and information of the patient.• Maintains filling system. Prepares chart files to clinic.• Collect payments through cash, check or credit card payments ensuring patients receipt.• Balances daily cash and collections.• Prepares daily report collections and expenses.• Ensures change drawers and cash secured and appropriate financial procedures are followed in transferring payments to accountant to the General Manager.• Performs office duties as directed including answering phones, taking messages.• Reviews next day schedules and assist patient with obtaining appointments with doctors.• Answer multiple lines, screen calls, takes accurate and detailed messages, directs calls appropriate support staff.• Prepare monthly payroll for employee’s salary. Show less

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  Scope Safety Consultants

  May 2013 - Jul 2015

  Administrative Secretary

  * Responsible for answering telephone calls, inquiries by mail and fax. * Preparing quotations, invoices, contract of agreement and LPO* Coordinate with inspection body and clients for the schedule of inspection.• Responsible for sending and responding to all inquiries thru email and fax.• Arranged the job schedule for the testing engineers, meetings, travels and inspection.• Responsible for the effective and efficient document control of all engineering documents, in accordance with the established procedures.• Daily routine activities of document control, including distribution of documents, maintaining electronic folders and directories, tracking and retrieval of documents. • Responsible for maintenance and continual improvement of Document Control Management System as per ISO Standard. Show less

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  AL SAEI FURNITURE LLC

  Aug 2015 - Jul 2016

  Executive Secretary

  Liase with customer local and international. Preparing LPO, quotations, invoices. Responsible for preparing WPS, monthly report and weekly expenses. Issuing visa and booking air tickets.

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  Alorica Philippines, Inc.

  Sept 2018 - Dec 2021

  CSR

  Support professionals who are ready to answer your queries in real-time. We often appear on websites, welcoming you and asking if you need any help or assistance. More than just driving the conversation toward a defined resolution, we are experts in having meaningful conversations with customers. We can also help drive leads, convert and retain customers by answering a simple question or two.

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  Teleperformance

  Jan 2022 - Oct 2022

  Customer Service Representative
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  Collective Solutions Philippines

  Sept 2022 - Sept 2023

  Senior Contact Center Associate

  As a part of my job is receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.• Conducting research through maximizing all available resources and provides the necessary information in response to queries from callers.• Providing resolutions to caller problems and issues including researching and exploring alternative solutions.• Creating promised solutions or after call work and escalates unresolved issues outside of my scope. Show less