Jurisar E.

Experience

• 

  Singapore Post Ltd

  Oct 2010 - Feb 2014

  Assistant Manager, Business Operations Support

  𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Spearheaded efforts to reduce printed paper usage by 30%+ by implementing digitization processes for daily operations.✅ Achieved a remarkable 20%+ increase in efficiency for closing escalations and addressing high-touch ad-hoc exceptions, identifying common failure points and addressing root causes.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Acted as the primary operations liaison to government, commercial agencies, and remittance service providers, ensuring seamless coordination and adherence to regulatory requirements.+ Led the digitization of daily operations processes and successfully terminated non-profitable services, tailoring partners’ operational needs with the existing company infrastructure.𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻𝘀:+ Conducted User Acceptance Tests (UAT) to guarantee top-notch quality output across various Post Office channels.+ Crafted and maintained Standard Operational Procedure (SOP) documents, providing clear and concise divisional instructions for the network's frontline staff.+ Monitored adherence and compliance to SOPs and other regulatory requirements, maintaining high standards of operational integrity.+ Conducted training for new staff and supervised part-time workers, ensuring a proficient and capable team. Show less

• 

  Singapore Post Ltd

  Nov 2014 - Jan 2019

  𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Played a pivotal role in acquiring over 40% new remittance customers through the Kiosk Channel for the Western Union-SingPost Partnership, strengthening the business's foothold in the market.✅ Managed products effectively, ensuring alignment with business objectives, operational efficiency, and compliance requirements, utilizing a lean cross-functional team approach.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Account managed government, utilities services, and various ad hoc initiatives, fostering strong relationships and ensuring seamless operations. Show less 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Successfully aligned and restructured over 40% of deviating services, integrating them into lean processes and standard frameworks. Utilized data analysis, Kaizen, and Lean Six Sigma to document 400+ business requirements, optimizing operational efficiency.✅ Played an integral role in the Digital Transformation team, spearheading efforts to modernize the Post Office Network and bring it in line with the technological advancements of the 21st Century.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Managed project portfolios and vendor teams, ensuring seamless collaboration and liaising with stakeholders to achieve project milestones.+ Drove collaborations with international organizations, government agencies, and local businesses to stimulate revenue growth. Show less

  • Business Manager

    Apr 2016 - Jan 2019

  • Senior Business Analyst

    Nov 2014 - Mar 2016
• 

  Sembcorp Power Pte Ltd

  Feb 2019 - Apr 2022

  My primary focus has been on propelling partnership sales and creating an innovative partnership ecosystem and campaigns that resonate with our customers. I specialize in maximizing customer satisfaction through timely delivery of rewards and designing compelling offerings that drive revenue growth. With a promotion to Assistant Manager within just two years, I showcase dedication and an ability to excel in a fast-paced environment.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Achieved a remarkable 10x growth in partnership sales from 2020 to 2021, elevating to the top sales channel for Sembcorp Power, constituting over 50% of all sales in 2021.✅ Raised and effectively managed over half a million dollars in partnership funds for digital campaigns in 2021, amplifying partnership collaborations.✅ Successfully fulfilled 15k+ promotional rewards in 2021, enhancing customer satisfaction by streamlining ops fulfillment lead-time.✅ Pioneered the design of an e-voucher module, a minimum lovable product that diversified Sembcorp Power’s partnership revenue streams.✅ Demonstrated exceptional dedication and performance, leading to a well-deserved promotion to Assistant Manager within a short span of two years.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Steered strategic partnerships and capitalized on our specially curated partnership ecosystem within the Consumer Electricity Market to consistently propel partnership sales, firmly establishing Sembcorp Power as a dominant player. + Streamlined campaign operations and reward fulfillment processes, ensuring an efficient and delightful experience for our customers.+ Innovated product offerings and promotions, aiming to diversify revenue streams and attract a wider customer base Show less My forte lies in optimizing processes and enhancing operational efficiency to ensure seamless customer interactions. I excel in campaign management, utilizing data-driven insights to refine strategies and drive effective decision-making. During my tenure as a Senior Executive at Sembcorp Power, I successfully streamlined operations and significantly reduced escalation emails and execution lead-time for campaigns.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Effectively reduced 60%+ escalation emails by creating comprehensive campaign documents and databases, enabling the customer service team to resolve customer enquiries at the first contact.✅ Streamlined B2B-for-C Go-To-Market (GTM) campaigns, slashing execution lead-time by over 50%, optimizing processes with existing company resources.✅ Developed sales dashboards in Excel, leveraging sales data to enhance partner campaign strategies and support informed management decision-making.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Collaborated with cross-functional teams to ensure robust Go-To-Market (GTM) plans, successful execution, and seamless post-campaign activities.+ Prioritized and resolved escalated case investigations within the stipulated Service Level period, maintaining high standards of customer service. Show less

  • Partnership Lead

    Feb 2020 - Apr 2022

  • Senior Executive - Partnerships Operations

    Feb 2019 - Jan 2020
• 

  Global Payments Inc.

  May 2022 - May 2024

  Relationship Manager

  I specialize in elevating relationships with merchants by tailoring GP's product and services to their needs, transforming underperforming accounts into lucrative portfolios, and successfully managing multimillion-dollar key merchant accounts across APAC & ANZ.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:✅ Reduced the negative revenue gap within my portfolio by 96.69% within the first year.✅ Achieved an impressive 37.94% year-over-year growth in net revenue between 2022 vs 2023.✅ Successfully turned around multiple five-digit negative revenue accounts into profitable portfolios within the initial 6 months.✅ Negotiated and collected six-figure long outstanding balances from merchants, demonstrating strong negotiation skills.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:+ Manage and cultivate multimillion-dollar Key Merchant & SME accounts, focusing on cross-selling and upselling GP’s products & services.+ Actively participate in Request for Proposals (RFPs) & Tender submissions across the APAC & ANZ region, showcasing a strong understanding of market dynamics.+ Tailor products & services to align with specific Merchant needs, effectively optimizing operational costs.+ Foster strategic partnerships by linking Merchants with GP's Network of products & service providers.+ Provide key local insights to team leads handling regional/MNC Key Merchant Accounts, ensuring a comprehensive understanding of merchant requirements.+ Lead negotiations with unprofitable accounts, engaging C-Level & managing stakeholders/working group teams, increasing revenue streams.+ Efficiently manage day-to-day enquiries and proactively engage in problem-solving for Merchant's operational/financial reconciliation needs.+ Propose and drive areas of improvement and streamline internal processes to facilitate faster Merchant onboarding. Show less