Eldad Masar

Experience

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  Cellcom

  Jan 1994 - Jan 1999

  System Administrator, Messaging System Team Leader
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  ENOVIA SmarTeam / Dassault Systems

  Jan 1999 - Jan 2009

  Director, Customer Support Asia-Pacific
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  Dassault Systèmes

  Aug 2004 - Nov 2009

  In this role I managed a team of engineers having the following responsibilities:• Knowledge transfer to our sales channel and distributors• Preparation of training materials• Support for sales processes• Customers’ project management and monitoring• Participating in marketing events – educational sessions and demos• Escalation handling and problems' resolutionThis role included frequent and long travels to customers' sites, being the HQ representative in the ongoing implementation on one hand and being the focal point for customers' complaints and issues handling on the other hand. Show less

  • Director, Customer Support Asia-Pacific

    Oct 1999 - Nov 2009

  • Director, Customer Success, the Americas

    Aug 2004 - Aug 2005
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  Artizone

  Nov 2009 - Dec 2010

  Director, Customer Care
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  Yael Group

  Jun 2011 - Jun 2014

  Project Manager / Implementer

  PLM Software implementation management (ENOVIA V6 by Dassault Systemes), including system analysis of new requirements, programming (JAVA, JavaScript, JSP,QuickScript) and implementation of new features and functionalities for IDE Technologies Ltd. (www.ide-tech.com), a pioneer and world leader in water technologies. The company specializes in the development, engineering, production and operation of advanced desalination as well as innovative industrial solutions.

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  Systematics Ltd. Solutions at work.

  Jul 2014 - now

  Project Manager

  PLM Software implementation management (ENOVIA V6 by Dassault Systems), including system analysis of new requirements, programming (JAVA, JavaScript, JSP,QuickScript) and implementation of new features and functionalities for various industries such as energy and defense.