Manish Patel

Experience

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  Trans Union Credit Bureau

  May 1994 - Jun 1996

  Credit Dispute Investigator
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  ATX Telecommunications

  Apr 1996 - Jan 1998

  Programmer

  System analysis, design and, development using C and Unix shell programming in Windows-NT network and DEC Alpha server environment. Also responsible to create and update, database tables and sales reports, using Informix ACE Report writer and ISQL.

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  US Navy

  May 1998 - Jan 1999

  Programmer/Consultant

  Lead transition of Naval Inventory Control System from Cobol/Mainframe into C/Unix/Oracle.

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  Verizon Telecom

  Feb 1999 - May 2016

  Business Systems Analyst & Project Management

  Business System Analyst & Project Manager - Verizon (2010 – 2016)Managed key projects and provided subject matter expertise to improve systems integrity, availability and, flow-through performance. Collaborated with technical leads from interface applications and client teams, to perform comprehensive cross-application analysis of scopes and objectives while documenting SRS and business process models. Conducted Joint Application Design (JAD) with external partners to streamline project schedules and planning. Investigated to swiftly resolve critical production issues using WorkFlow, VB.Net, C#, TFVC, WS, SQL, and deploy.RAD & Deployment Lead, Verizon (2005 – 2010)Developed and implemented CRM application using agile development methodologies across GUI, process, and data layers paired with VB.Net, C++, ClearCase, Oracle SQL, and SOAP web service. Delivered requirements and design specifications for complex business initiatives. Engaged with end users to identify AHT opportunities; presented analyzed findings to development teams for prompt resolution and improved service.Senior Programmer Analyst, Bell Atlantic (1999 – 2005)Created Sales Service Negotiation System a multi-layer application for entire Bell Atlantic footprint which combines multiple legacy and mainframe applications into single graphic interface. Developed large business objects in C/C++ to provide a real-time Unix to Oracle interface and implemented interface using C++, Motif, Unix shell scripting, MQ and Mainframe. Show less