Jamie Siddle

Experience

• 

  Debenhams

  Sept 2017 - Nov 2019

  Supervisor

  Supervisor and acting manager in the Home Department in a flagship Debenhams store. I was also the ead of the of Lightning and Technical Department.My responsibilities: - Leading the team and drive sales & targets while ensuring daily tasks were carried out effectively and fast. - Organised merchandising changes with higher Leadership team.- First Aid Trainer

• 

  Apple

  Oct 2018 - Mar 2024

  Experienced in repairing Apple Mac and iPhone hardware & software issues, mentoring new staff, building and repairing relationships with customers, leading the team and working closely with the Products and Business team in a flagship Apple Retail store to drive sales and loyalty to the brand. Experienced in Jamf services and Mobile Device Management systems. Completed a UX/UI Design Course in Coursera. Specialise in troubleshooting, diagnosing and repairing customers devices and creating loyalty to the brand.Customer facing support role while also assisting the Lroduct and Business teams in a Flagship Apple Store to drive leads, sales & loyalty. Experienced in handling ambiguous and conflicting interactions with colleagues and customers while delivering great metrics for the company. Specialised in assisting customers on purchasing a wide range of new Apple products and helping show them the whole of Apple and all the services and solutions we offer.

  • Technical Expert

    Apr 2022 - Mar 2024

  • Technical Specialist

    Jan 2019 - Apr 2022

  • Product Zone Specialist

    Oct 2018 - Jan 2019