Joel Nylander

Experience

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  ROCKWELL INTERNATIONAL

  Mar 1983 - May 1985

  Senior Computer Operator

  Responsible for daily operation of mainframe computer systems. Initiated and monitored large-scale computer backup routines in support of the scientific computing effort related to the NASA Space Shuttle project. Earned a SECRET level security clearance.

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  Computer Junction

  May 1986 - Dec 1986

  Store Manager

  Directed all facets of daily operations at the retail store level of a growing microcomputer chain. Supervised a staff of four salespeople and one technician. Responsibilities included inventory accounting, maintenance of sales records, showroom preparedness, and the handling of daily receipts. Consistently generated more gross sales than all other stores in the chain.

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  Microamerica

  Jul 1987 - Aug 1988

  Technical Support Manager

  Responsible for managing a regional technical support department for the nation’s largest microcomputer distributor. Hired and supervised a staff of three technicians. Conducted performance reviews and created employee development plans for the department's staff. Developed and implemented a unique method of measuring productivity in a technical support environment.

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  Fleetwood Enterprises

  May 1989 - May 1995

  Office Automation Administrator

  Responsible for the support and training of over 1000 Macintosh, PC and VAX users nationwide. Duties included help-desk support (both face-to-face and telephone), classroom training, product evaluation, and custom programming. Also responsible for creating and maintaining Macintosh and PC LAN's. Help-desk function involved the support of internal customers in all business areas from the mailroom to the executive suites.

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  Owner/Training Center Manager/Lead Instructor

  May 1995 - Mar 1997

  Principal Owner

  Entirely responsible for the day-to-day operations of a small computer training center. Created budgets and schedules, as well as managed the overall sales responsibilities. Negotiated contracts with both customers and contractors. Successfully negotiated deals with a local community college district and Fortune 300 companies.

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  University of California, Riverside

  Jan 1997 - Jun 2017

  Managed a group of highly skilled technicians in a large Information Systems group at a premier public university. The department I managed responsible for the configuration, maintenance and system administration of hundreds of virtual servers, running on VMware on Nutanix hardware. Duties included day-to-day management of the department, including scheduling, staff development, project scoping and project management. The role was heavily involved in the Universities overall goal of providing state-of-the-art technology services across the campus; to academic departments and professors, business units and students. Being a public university, the role also included keeping a sharp eye on cost containment and doing more with less. Show less Responsible for directing the activities of the Faculty and Student support units within the Computing and Communications organization. Directly accountable for user support of the Blackboard Learning Management System, the Oracle-based system running on Sun Microsystems hardware that faculty members use to present class content, grades and other course-related material to students at all levels. Supervise high level technical support staff, including evaluations, interviews and selection. Develop unit goals and objectives, and conduct long-range planning to meet those goals and objectives. Managed or was highly involved in many successful C&C initiatives including the UCR Wireless Network Project, the Oracle Calendar rollout, the UNLH 1000 Lecture Hall “opening”, the rollout of the new campus web-enabled e-mail system, the C&C Disaster Recovery Plan and the initiation of mobile videoconferencing services. Responsible for overseeing the creation and delivery of formal and informal Instructional Technology support by means of one-on-one interaction, as well as scheduled workshops and seminars. Instrumental in the planning and realization of the C&C help desk model including initial implementation of the help desk call tracking system. Show less

  • Manager, Applications and Virtualization

    Jun 2014 - Jun 2017

  • Associate Director, Computing Support Services

    Jan 1997 - Jun 2014
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  J. Jill

  Apr 2019 - Apr 2021

  Senior Help Desk Associate

  Provide 2nd tier help desk support functions to both corporate and retail store associates. Troubleshoot a variety of technical issues relating to general Windows and Windows applications as well as problems with other retail-related technology, such as cash registers, credit card acceptance devices and receipt printers. Interface with retail store associates and corporate office staff. Support office productivity applications centered around Microsoft Office and Office 365 . Corporate support entails helping resolve all manner of desktop/laptop related issues on Dell and Microsoft hardware ( Surface Pros ). Routinely utilizes remote desktop sharing software ( TeamViewer ) for remote troubleshooting. Troubleshoot retail store network connectivity problems on Cisco switches, VeloCloud and Fortinetdevices. Some Macintosh support is also provided. Show less

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  COMMUNITY ACTION PROGRAM BELKNAP- MERRIMACK COUNTIES

  Apr 2021 - now

  MIS Support Manager

  MIS Support Manager is responsible for the effective delivery of MIS service, by providing hands-on technical support and managing the daily operations and task assignments. The MIS Support Manager is responsible for monitoring all support requests while ensuring that high levels of customer service are demonstrated at all times, and for providing timely completion, closing, and documentation of trouble tickets. Strong analytical, organizational, time management, and problem solving skills.