Deeptha Gopal

Experience

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  Aliment Software Technologies Pvt Ltd

  Mar 2003 - Oct 2003

  Admin Manager, PMO
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  Inidainfo.com

  Oct 2003 - Mar 2005

  Admin Manager, Vendor relation Manager
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  IBM

  Mar 2005 - Apr 2006

  Program Officer

  Accomplishment:• Consecutively reached NIL delinquency (for teams time booking) and was awarded with ‘Bravo Award’ in IBM

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  Logica

  May 2006 - Feb 2012

  PMO, Program Management, Delivery Assistant, Service Manager, Service Delivery Assurance

  Service Delivery, Admin Functions, Report generation for business analysis, Time recording, & New joiners / leavers activities; Inventory management, Vendor interaction/negotiating, Operations, Project support Management, Accounting, with adherence to ITIL process and with Quality standards and procedures of SEI-CMM level 5.Accomplishment:• Awarded twice with ‘Silver Award’ in Logica (Now part of CGI) for implementing Incident management process and managing it.• Accomplished for Efficiently transitioning Service Desk assignment from Onshore to Offshore. Show less

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  Wipro

  Mar 2012 - Jul 2017

  PMO, Strategic PMO, Jnr PM, Transition Support, Service Level Manager. Operations Manager and BA

  Responsibilities across tenure• Oversee and coordinate all phases of project management tasks including defining scope, identifying resources, determining timelines, drafting project plans.• Responsible for scheduling tasks and managing milestones and monitoring the development of project till completion (release) in adherence to standard project management method.• Responsible for delivering the project and to run the project on a day-to-day basis.• Manage and coordinate all phases of transition, including transfer of knowledge, systems and operating skills also defining scope of support, identifying resources, deciding timelines for phases of transition, drafting plans, control and monitoring till handing over to operations.• Responsible for transitioning of application and infra support of Lloyds Bank Project from outsourcing (to Wipro) and handing over to operations in offshore (India).• Provided end to end Support in transitioning (including resourcing, implementing processes & advising tools) also defining of service levels.• Consulting with 3rd party vendors & cross-functional teams to support the transition in a series of phases.• Oversee and coordinate all phases of project management tasks, including defining scope, identifying resources, determining timelines, drafting plans, delegating tasks and monitoring the development of project till completion (release).• Responsible to begin the Risk Management function (SCCM 2012) and manage the Risks implementation program for Enterprise level.• Responsible for setting up PMO that win new infrastructure contracts.• Responsible for meeting the Service Levels and account deliverables well within the SLA’s. (ie; without paying financial penalties)• Responsible for driving group chats/bridge calls and sending all Major Incident updates to stake holders.• Responsible for ensuring account in compliance within the organisation’s stated values and adherence to ITIL. Show less