Kumar Sahab

Experience

• 

  HSBC

  Mar 2011 - May 2018

  Primarily to work on end to end customer’s dispute query on all types of cards and to provide timely resolution in line to the regulatory requirements (United Kingdom and Hong Kong premiere customers).Managing issuing Bank dispute process, conducting training, coordinating with schemes and acquiring member Bank. Working on second cycle arbitrary dispute by coordinating with schemes and acquiring member Bank to settle the dispute.Working as a part of reconciliation team and ensure the incorrect movement of money is rectified.Supporting the OJT team on Floor while processing disputes work. Show less

  • Quality Analyst

    Apr 2015 - May 2018

  • Customer Service Representative

    Mar 2011 - Apr 2015
• 

  Concentrix

  May 2018 - Apr 2021

  Assistant manager training and quality

  Primarily to work on end to end customer’s dispute query on all types of cards and to provide timely resolution in line to the regulatory requirements (United Kingdom and Hong Kong premiere customers).Managing issuing Bank dispute process, conducting training, coordinating with schemes and acquiring member Bank. Working on second cycle arbitrary dispute by coordinating with schemes and acquiring member Bank to settle the dispute.Working as a part of reconciliation team and ensure the incorrect movement of money is rectified.Supporting the OJT team on Floor while processing disputes work. Show less

• 

  Wells Fargo

  May 2021 - now

  • Operations Associate Manager

    Jan 2022 - now

  • Assistant Manager

    May 2021 - now