Martin Bertelsen

Experience

• 

  TDC Group

  May 2012 - Dec 2014

  Coach

  · Coaching for new hires;· Nationwide and International employee and coach training; · Education development;

• 

  Sitel Group

  Jan 2015 - Jan 2017

  Team manager

  · Management of 15 to 30 employees in the business support; · Assuring employees’ satisfaction;· Coaching;· Product troubleshooting;· Sales development;· Planning development;· NPS (Net Promoter Score) management;

• 

  TDC Group

  Feb 2017 - Jan 2019

  Teamlead

  · Management of 15 to 30 employees in the business support; · Assuring employees’ satisfaction;· Coaching;· Product troubleshooting;· Sales development;· Planning development;· NPS (Net Promoter Score) management;

• 

  TDC Erhverv

  Jan 2019 - Jun 2021

  Chain Manager

  · Area development to solve business issues;· Internal problem management;· Provide thorough communication between developers and commercial areas; · Customer risk management;· Business prioritization in different departments;· Efficacy maximization;

• 

  Nuuday

  Sept 2020 - Feb 2023

  · Project planning for execution excellence;· Daily development of projects using SAP PPM, MS Project and JIRA;· Risk Management analysis and risk impact;· Main point of contact between business developers and project execution;· Change Management;· Daily development of tools, processes and methods in order to help the business adhere to best practices;· Ensuring best practices within projects by having detailed mindset and relying on past data; · Manager and coach;· Business strategy planning;· Area development to solve business issues;· Internal problem management;· Provide thorough communication between developers and commercial areas; · Change Management;· Business prioritization in different departments;· Efficacy maximization;

  • Customer Journey Expert

    Jun 2021 - Feb 2023

  • Chapter Lead

    Sept 2020 - Jun 2021
• 

  Verisure

  Dec 2023 - now

  Sikkerhedskonsulent