Mark Steudlein

Experience

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  Uncle Bob's Self Storage

  Sept 1999 - Mar 2000

  Assistant Manager

  • Opened and closed the facility• Handled all sales transactions of new rentals• Maintained database of current customers and rentals• Ran general maintenance of facility site• Received rental payments and completed reconciliations of past due accounts

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  Ritz Camera & Image

  Sept 2000 - Mar 2001

  Assistant Manager

  • Promoted from sales associate to assistant manager within two months of employment• Supervised and trained new employees• Completed managerial duties such as scheduling, reports, bank deposits, handling customer objections, and opening and closing the store• Processed and printed pictures using the Fuji Developing and Printing machines• Made sales demonstrations and explained features of photographic equipment

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  Gulf Coast Wireless

  Mar 2001 - Sept 2004

  Team Lead

  • Supervised two to three employees daily• Handled bank deposits and daily credit card reconciliations• Took payments for customer bills and new services• Explained difficult billing and service features to customers• Demonstrated ability to deal with and calm difficult customers • Used diagnostic equipment to analyze and repair mobile phone equipment• Created and used spreadsheets to implement ideas to increase productivity and other media to encourage sales at store• Designed a more efficient process for controlling inventory which was implemented by all stores in our district Show less

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  T. Rowe Price

  Oct 2004 - Mar 2006

  Investment Services Represenative

  This fast paced setting required excellent organization and time management skills. The position gave me the responsibility for processing transactions and maintenance for shareholders in a call center environment. It also demanded the ability to work through difficult situations involving customers and internal departments. Some of these issues involved extensive research or problem solving through finance and tax questions. In an effort to increase my ability to perform these tasks, I created several forms that were used by me and other associates. Some included pre-fillable forms made in Excel; others were used as job aids and quick reference forms. Show less

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  Capital One

  Mar 2006 - Dec 2006

  Personal Banker
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  MAS Streamline LLC

  Dec 2006 - Dec 2008

  Owner

  I created MAS Streamline in the response to Hurricane Katrina. My primary scope of work involved the deactivation and transportation of temporary housing units for FEMA. It eventually expanded to include business services such as proposal writing, graphic design, and creating business plans.

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  Task Force LLC

  Aug 2007 - Jun 2014

  Program Manager

  Task Force LLC is a project and property management company. We specialize in Federal, state, and municipal contracts that involve construction, property management and maintenance, software development, disaster recovery and landscaping. As Program Manager, I hold a number of key job responsibilities. Some of the primary duties are to oversee business operations, project management, business development and program development.

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  University of New Orleans

  Jun 2014 - May 2015

  Project Manager Coordinator 2

  The University of New Orleans provides IT Project Management for the Louisiana Department of Health (LDH). As a Project Manager, I was tasked by LDH management and departmental agencies to manage and assist projects within LDH. Projects can be large and encompassing affecting multiple business units and thousands of users, in the case of the MS Exchange Migration. The scope of the position also includes the support of major initiatives such as the OPH WIC project which involves the procurement of a new EBT and MIS system with an estimated $37mil budget. Major Accomplishments and Responsibilities:• Led project to ensure the successful backup of over 1000+ LDH servers• Managed project to complete the migration of 9300+ user accounts to Microsoft Exchange 2010• Work closely with project leaders to identify, document and coordinate project tasks and timelines• Keep accurate records, create project plans, compile project status reports, and provide status deliverables to UNO management and LDH stakeholders• Coordinate project plans and specific milestones with external entities (LDH contractors, other State Agencies, etc.) as needed to ensure the success of projects with non‐UNO/Medicaid dependencies• Assist LDH staff in formulating a consistent approach in determining project requirements and scope• Act as primary project status resource to LDH and UNO management• Organize and maintain LDH project documentation Show less

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  Louisiana Office of Technology Services

  May 2015 - Oct 2018

  IT Systems Statewide Project Analyst

  The Office of Technology Services (OTS) was created by a 2014 Legislative act to centralize and manage all IT systems within the State of Louisiana. The Project Management Office section within the OTS provides guidance and leadership for State agencies for a diverse number of IT needs. Below is a summary of my previous responsibilities: • Provided project management support, including project planning, development, and implementation• Assisted with development, maintenance, and modification of IT systems and processes• Gathered and analyzed business requirements from agencies• Led development of requests for proposals on agencies' behalf• Assisted with the procurement process including writing specifications, vendor evaluation and selection, and contract review• Evaluated and analyzed change requests, project deliverables, SLAs, and work plan submissions• Maintained proficiency in IT tools, project management skill set, and continuous improvement• Coordinated various planning, scheduling, and assignment of tasks, meetings, and work groups Projects and Roles:• Office of Technology Services ▪ Enterprise Architecture; Project Analyst ▪ Oct 2015 – 2019• LDH / Medicaid ▪ Eligibility and Enrollment (LaMeds); Project Analyst ▪ Oct 2015 – 2019• Office of Motor Vehicles ▪ VR and Kiosk; Technical Writer ▪ Jun 2015 – Oct 2015• OPH/WIC ▪ EBT and MIS System (LAWIC, Mosaic); Project Manager (cont. from UNO role) ▪ Sep 2014 – 2016 Show less

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  Office of Technology Services, State of Louisiana

  Oct 2018 - now

  IT Statewide Project Manager III

  The Project Management Office (PMO) for the Office of Technology Services (OTS) serves all State agencies that are implementing IT projects. An agency can engage a project manager during any stage of the project. They may be responsible for helping define and create a project charter, requests for proposals, evaluating offers, onboarding project staff, managing and monitoring costs and expenses, negotiating best and final offers, and delivering the project through to completion.