MARCO OLIVEROS

MARCO OLIVEROS

Operations Project and Customer Service coordinator

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location of MARCO OLIVEROSOakville, Ontario, Canada

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  • Timeline

  • About me

    Managing Director at ZIM Logistics Canada

  • Education

    • Catholic University

      1991 - 1996
      Bachelor of Science in Engineering Bachelor of Industrial Engineer

      Bachelor of Industrial Engineer

    • CEVA LOGISTICS U.

      2017 - 2017
      Nominated to participate in ELP – Emerging Leader Program, Ceva U., Houston, TX,
    • CIFFA - Canadian Intl Freight Forwarders Association

      2009 - 2009
      Professional Freight Forwarder Designation
    • McMaster University

      2016 - 2016
      Executive Management Program Organizational Leadership

      Strategic Management and Finance, Leadership and Emotional Intelligence, Coaching and Team Development

    • Universidad EAN

      2000 - 2001
      MASTER IN SALES AND MARKETING MANAGEMENT MARKETING AND SALES

      Master in Sales & Marketing Management

  • Experience

    • Convoy Logistics Providers Ltd.

      Jan 2004 - Jan 2008
      Operations Project and Customer Service coordinator

      • Operations planning, performing and functional expertise in all Freight Forwarding areas Ocean, Air, Inland, Project Cargo, both Imports and Exports.• Developing client relationships for new and existing businesses.• Attending client site to obtain/or assist in the operational facilitation of an account. • Identifying and implementing cost-savings opportunities.• Procurement and pricing responsibilities for all modes of Transportation.• Managing large transportation budgets and experience with P&L.• Responsible for the preparation, presentation & negotiation of sales quotations. Show less

    • Synergex Logistics / Wheels Logistics

      Apr 2008 - Mar 2012
      Regional Business Development and Operations Manager

      • Building the Freight Forwarding division in Canada and Latin America from the ground up; defining the roles and recruiting the team, • Attained sales goals at or above quota revenues; monitoring and ensuring the profitability of the logistics division sales and operations,• Overseeing the sales and operations activities in Canada and LATAM – Over twenty (20) direct reports within the sales & operations departments, • Contribute to the long-term strategic business plan, the corporate vision and the development and implementation of the 1- and 3-year business plans.• Created and maintained strategic alliances with core global carrier ensuring that customer service and operational levels are being maintained. Show less

    • CEVA Logistics

      Mar 2012 - Feb 2018

      • National Air and Ocean product, procurement and pricing responsibilities for Ceva Canada,• Responsible for managing the daily operations of the Air and Ocean teams in Central Canada; Leading, coaching, developing and monitoring over thirteen (13) direct reports,• Extensive customer exposure, supporting sales with the closure of business, customer maintenance and training of product,• Global point of escalation for International Products and Pricing at a National Level,• Improving processes and identifying costs savings to achieve and exceed stated business goals and metrics of the department, • Building strategic relationships with global partners and local vendors, leveraging business volumes to secure competitive economics and high standards of service from selected providers.• Support the different stations in Canada, sales team and Senior Management staff in all matters of product, pricing, compliance in North America,• Responsible for the development of Air and Ocean Freight budgets on a country and station levels,• Ongoing operational support and liaison with Sales on market conditions and new industry information towards developing sales strategies for new business development to expand and grow the Air and Ocean Products,• Developed and implemented national Air/Ocean capacity/rates agreements and national core carrier program. Manage and maintain tariffs and procurement for Air/Ocean carriers,• Manage Air and Ocean carrier performance and developed and implemented corrective action plans,• Managing department’s financial profitability and P&L; providing statistical analysis for carriers usage, performance and market intelligence to Senior Management, Show less

      • Head of Air and Ocean products - Canada / Regional Operations Central Canada

        Feb 2014 - Feb 2018
      • Head of Air product - Canada / Regional Operations Central Canada

        Mar 2012 - Feb 2014
    • Panalpina

      Feb 2018 - Oct 2019
      BU Head of Air Freight

      • Head of Air freight product responsible for planning, executing the global and country Product strategies,• P&L responsibility and authority, driving profitability, operational delivery and support of sales functions to achieve EBIT as per agreed targets,• Extensive business development and customer exposure, supporting the sales team with the closure of business, customer maintenance and training of product,• Responsible for managing the daily operations and performance of Air team; Leading, coaching, developing and monitoring over fifteen (15) direct reports,• Drive change management within the organization,• Responsible for rolling forecast estimates on an monthly and annual basis,• Monitor performance against established KPI’s while focusing on continuous improvements Show less

    • Agility

      Nov 2019 - Nov 2021
      Director, Air Product Canada

      • Responsible for developing the airfreight product, honing the current service offering and devising new airfreight services to better target potential growth areas,• Drone applications leadership, development and implementation,• Keen eye to profitability and seasoned at air freight solutions, routing options as well as negotiations with vendors and customers,• Ensure that the geographical regions supported are best suited to the current manner in which airfreight is offered and will make subsequent changes as necessary,• Responsible for creating, and maintaining relationships with carriers, including the negotiation of rates, service level agreements and product solutions. As well as supporting and training the existing team members and sales staff on the intricacies of selling airfreight,• Support tender management in the RFQ's, RFP's process and presentations to clients, • Representation of the Air Product across the Country,• Monitor market trends and competitor activity in order to identify new business opportunities,• Manage and optimize Airfreight operations by implementing standard processes and operational control systems (KPI), • Coach operations and initiate specific training as needed, • Air National Pricing Center (NPC) leadership,• Align and support Commercial Leader to coach sales team on product related strategy, services and solutions,• Develops business together with sales and also direct with own customers, Show less

    • ZIM Logistics Canada (Co) Ltd.

      Dec 2021 - now

      • Overseeing all business commercial, operations, people, customer service, finance and ventures, • Leading the Country to long term success, by developing and executing comprehensive commercial and business plan to achieve and exceed company's hypergrowth targets,• Providing strategic advice to the board with an accurate view of the market and the company's future,• Ensuring company policies and legal guidelines are communicated and followed,• Communicate and maintain trust relationships with shareholders, customers, business partners and authorities,• Oversee the company's financial performance, investments and other business ventures, with full P&L responsibilities,• Being a role model for excellence, and constantly strive to improve and develop new business opportunities,• Leading the innovation and launch of new, profitable freight forwarding based products, Show less

      • Executive Board Member

        May 2022 - now
      • Managing Director

        Dec 2021 - now
  • Licenses & Certifications

    • Bachelor of Industrial Engineer and Master in Sales and Marketing Management