Talk to sales Try for Free
Rich Dassler

Rich Dassler

Tier 1 Customer Support/Customer Loyalty specialist

Followers of Rich Dassler36 followers
location of Rich DasslerGolden, Colorado, United States

Connect with Rich Dassler to Send Message

Connect

Connect with Rich Dassler to Send Message

Connect

  • Timeline

  • About me

    Aspiring IT Professional | ACI Learning IT Student | Targeting CompTIA A+, Net+, Sec+, and ITIL Certs | Seeking opportunity as IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support

  • Education

    • ACI Learning

      -
      Computer User Support Specialist (CUSS) Program Information Technology

      ITIL 4 Foundations: IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing •CompTIA A+: Components of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components •CompTIA Network+:… Mehr anzeigen ITIL 4 Foundations: IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing •CompTIA A+: Components of Desktop PC’s, Installations & Configuring Operating Systems, Maintain & Troubleshoot of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components •CompTIA Network+: TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network•CompTIA Security+: Identify Security Threats, Harden Internal Systems & Services, Manage PKI’s, Enforce Organization Security Policies & Monitor Security Infrastructure Weniger anzeigen

  • Experience

    • DISH Network

      Feb 2015 - Feb 2016
      Tier 1 Customer Support/Customer Loyalty specialist

      Tier 1 Customer Support/Customer Loyalty specialist• Answered and directed incoming customer calls.• Provided tier 1 account support, taking payments, and addressing customer concerns.• Educated Customers on basic troubleshooting for proprietary Dish equipment.• Worked closely with customers at the customer retention level. • Edited and updated customer databases to ensure correct information.

    • Case 12 Logistics

      Feb 2016 - Jun 2019
      Driver Supervisor/Routing Manager

      Driver Supervisor/Routing Manager• Organized and Routed delivery routes using Excel and Office for a small logistics company.• Observed and loaded vehicles according to gross vehicle weight.• Managed and Scheduled employees according to logistical requirements. • Maintained a fleet of vehicles to allow safe and continual vehicle operation.• Procured vehicles for excessive or heavy load shipments.• Cooperated with vendors and customers to ensure proper product delivery, and to troubleshoot any issues that arose during day-to-day operations.• Securely transported exclusive and rare vintage wine to high end restaurants and consumers. Weniger anzeigen

    • Amazon.com

      Jan 2019 - now
      Amazon Flex Contractor

      Delivery Driver/Materiel Handler• Work closely with vendors and customers to ensure an excellent customer experience.• Schedule and obtain work utilizing a proprietary application and scheduling system.• Route and load vehicles according to delivery needs.• Critical problem-solving during delivery and during pick up at locations. • Maintain vehicle to allow safe and uninterrupted service while working.

  • Licenses & Certifications