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SHUBHRAANT CHANDRA

SHUBHRAANT CHANDRA

Front Office Assistant

Followers of SHUBHRAANT CHANDRA2000 followers
location of SHUBHRAANT CHANDRAWest Delhi, Delhi, India

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  • Timeline

  • Skills

    Microsoft office
    Microsoft excel
    Microsoft word
    Budgets
    Powerpoint
    Customer service
    English
    Windows
    Research
    Outlook
    Photoshop
    Teaching
    Restaurants
    Food and beverage
    Hotels
    Management
    Hospitality
    Catering
    Hospitality management
    Hotel management
    Restaurant management

  • About me

    My objective is to passionately drive team to work, deliver value added services and give positive output in any field.

  • Education

    • Institute of MarketingManagement, New Delhi

      1981 - 1982
      Diploma In Marketing Management Marketing, Banking, Statistics, management

      Activities and Societies: many debates and other organised activities I enrolled to learn Marketing Management

    • University of Allahabad

      1977 - 1980
      Bachelor of Commerce (B.Com.) Business/Managerial Economics

      Activities and Societies: Group Discussions, Events participation, Acedemics I completed my Graduation - Bachelor of Commerce

    • Cornell University

      1981 - 1981
      Certificate International Hotel Sales & Marketing

      International Hotel Sales & Marketing. Short Course conducted by the faculty of Cornell University in New Delhi

  • Experience

    • Hotel Maurya Sheraton & Towers, New Delhi

      Oct 1983 - May 1984
      Front Office Assistant

      I was responsible to look after guests checking in and checking out through reception. Learned Whitney rack system. Reservation system policies. Different segments of Guests coming in through.

    • Taj Group Of Hotels, New Delhi

      Jun 1984 - Apr 1993
      Duty Officer / Sr. Supervisor

      I was trained and asked to manage catering services for most of the National & International flights on routine. To ensure that there was no or limited customer complains.

    • Royal Nippon Company , Nagoya, Japan

      May 1993 - May 1997
      Senior Operation Manager

      I was managing 14 Indian Restaurants there and controlled staff, cost & made profits for the company by using part time staff and not enrolling full time staff to make cost better

    • Nirulas Corner House Ltd, New Delhi

      Aug 1997 - May 1998
      Unit Manager / Assistant Manager (F & B )

      Managing operation of their flagship restaurant "Potpourri" Increased guests upto 1000 in a day simply by ensuring vow experience for them so that they return back with family and friends for food

    • Indiana Beach Resort & Hotel, Mombassa, Kenya

      May 1998 - Nov 1998
      Food & Beverage Manager / Dy. G.M.

      Menu Planning, Costing, Arranging for the catering events. Look after the restaurant guests. Manage four F & B Outlets, room service, travel breakfasts and a Bar. Ensure positive bottom line in F & B

    • Hotel Mansingh Palace, Agra

      Mar 1999 - Mar 2000
      General Manager

      Responsible for successful operation of the Hotel with profitability

    • Nirulas Corner House Ltd. New Delhi

      Apr 2000 - Sept 2001
      Unit Manager (Food & Beverage)

      Look after the customer's vow experience and monitor the process being followed. Take care of admin of the organisation during working hours

    • The Landmark Hotel, Kanpur, India ( A unit of Somdatt Builders (P) Ltd

      Apr 2002 - Oct 2003
      Food & Beverage Manager / Dy/ G.M.

      I was actively participating in the banquets Sales and wedding functions of the department. Organised.Events occasionally to make the hotel as most happening place inn town. Controlled food cost and increased sales

    • Nirulas Corner House Ltd, New Delhi

      Dec 2003 - Apr 2008
      General Manager

      I was overlooking Operation of 4 fast food restaurants, Famous Pegasus Bar, Coffee Shop and Headed the Nirulas Hotel as General Manager Operations.

    • Gelato Vinto, New Delhi

      May 2008 - Apr 2009
      Vice President

      I streamlined the system of production, purchases, accounts and most importantly introduced F & B Control format. Introduced and increased Out Door Catering business of Gelato during weddings and bulk banquet functions across the city. I opened till 25 outlets across the system through shop in shop route and increased their sales.

    • A QSR Chain in New Delhi

      May 2009 - now

      I was part of setting up of stores and warehouse with integration on centralize mms system. Made KRAs & SOP of all positions. Build up team for each area for execution and handle events and shop floor management. Handled mega international and national sports catering such as Commonwealth, Cricket World Cup, IPL in Delhi, Mohali & Dharam Shala, World Cup Hockey and other major sporting events in Delhi, Food Cost pulled down , down sized the fixed overheads. Down sized the staff to pull down the HR cost. Introduced promotions and various activities to enhance sales across the system. and more... Show less

      • General Manager - Ops & Corporate Office

        May 2009 - now

      • Corporate General Manager

        May 2009 - Jan 2014

    • Head for Institutional / Corporate business

      Jan 2014 - now
      Business Head

      To bring better Company top line results through Institutional , Bulk catering Sales

    • At a Food Chain in New Delhi

      Jul 2014 - now
      Business Head - Catering & Institutional Sales

    • Food Chain

      Jul 2014 - now
      Head Of Business Operations

  • Licenses & Certifications

    • Certificate in International Hotel Sales and Marketing

      Cornell University