Joven Bondal

Experience

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  119 Seoul Online English Tutorial

  Oct 2015 - Jun 2017

  ESL Tutor

  • Conducted one-on-one English tutoring sessions via Skype for Turkish students, focusing on language proficiency and communication skills.• Used various teaching methods, such as multimedia resources and interactive activities, to improve understanding and engagement.• Assessed students regularly, offering constructive feedback for continuous improvement.• Addressed students' questions promptly, creating a supportive learning environment.• Collaborated with students to establish achievable language learning goals and tracked progress over time. Show less

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  Jadephone English Tutorial

  Sept 2017 - Feb 2019

  English Second Language Tutor

  • Conducted one-on-one English tutoring via phone for diverse Korean students, emphasizing speaking, listening, reading, and comprehension skills.• Developed personalized lesson plans tailored to individual needs, adjusting methods for different learning styles.• Provided constructive feedback for continuous improvement of language skills.• Created a positive, motivating learning environment, encouraging active participation.• Monitored and assessed student progress regularly, ensuring comprehensive language development understanding. Show less

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  Alorica

  Apr 2019 - Sept 2019

  Customer Service Representative

  • Customer Engagement: • Interacted with customers intending to cancel subscriptions, addressing concerns and fostering positive relationships.• Retention Tactics: • Implemented effective strategies to persuade customers to maintain subscriptions. • Presented tailored promotions and special offers, aligning with individual customer needs.• Retention Strategies: • Utilized persuasive communication to emphasize the value and benefits of products/services. • Executed successful retention strategies, ensuring continued customer subscriptions. Show less

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  RTU Plant Biotechnology Laboratory

  Aug 2019 - Dec 2019

  Laboratory Assistant
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  TELUS International Philippines

  Oct 2019 - now

  • Proactively manage escalated concerns within Email Support, adeptly handling intricate issues related to accounts, payments, and technical matters within extensive email threads.• Engage with customers via phone communication, addressing inquiries regarding accounts, payments, and technical aspects, ensuring a seamless and positive interaction.• Demonstrate leadership by assisting team members in understanding and resolving complex customer issues, fostering a collaborative and supportive work environment.• Provide hands-on guidance to team members facing challenges with specific tasks, contributing to their professional development and enhancing overall team effectiveness.• Offer hands-on support to team members, aiding in overcoming challenges and improving task proficiency. Show less

  • Subject Matter Expert

    Oct 2020 - now

  • Customer Service Representative

    Oct 2019 - Oct 2020
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  Uber

  Aug 2021 - now

  Escalation Manager