Syed Bilal

Experience

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  Global Com Solutions

  Jan 2012 - Jun 2014

  Team Lead
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  EPlanet Communications Inc

  Feb 2014 - Apr 2016

  Team Lead
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  Chase Value

  May 2016 - May 2017

  Floor Manager

  • Supervise staff.• Train staff to perform allocated roles.• Manage inventory.• Assist customers with any queries or requests.

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  Diner's

  May 2017 - Sept 2018

  Outlet Manager

  • Completes store operational requirements by scheduling and assigning employees; following up on work results.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Secures merchandise by implementing security systems and measures.• Protects employees and customers by providing a safe and clean store environment.• Maintains the stability and reputation of the store by complying with legal requirements.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Contributes to team effort by accomplishing related results as needed. Show less

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  Alkaram Studio

  Oct 2018 - Dec 2020

  Area Sales Manager - South

  • Managing, training, and providing overall guidance to the sales team of an assigned territory.• Setting reasonable sales targets to be achieved by the sales team.• Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.• Collecting customer feedback and providing updates to senior management.• Traveling to potential and existing customers within an assigned sales area to present company offerings and build brand awareness.• Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.• Developing and sustaining long-term relationships with customers.• Implementing a sales management process to assist the sales team in identifying and prioritizing key customers and prospects. Show less

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  EXPOSTORE- House Of Branded Clothes

  Feb 2021 - Aug 2021

  Regional Sales Manager - South

  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.• Meeting planned sales goals.• Setting individual sales targets with the sales team.• Tracking sales goals and reporting results as necessary.• Overseeing the activities and performance of the sales team.• Coordinating with marketing on lead generation.• The ongoing training of your salespeople.• Developing your sales team through motivation, counseling, and product knowledge education.• Promoting the organization and products.• Understand our ideal customers and how they relate to our products. Show less

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  Interwood Mobel (Pvt) Ltd.

  Sept 2021 - Aug 2024

  Manager Retail Operations - North

  1. Operational Management:• Develop and implement operational strategies and initiatives to drive efficiency, productivity, andprofitability across all retail operations.• Monitor and optimize store layouts, visual merchandising, inventory management, and pricingstrategies to enhance customer engagement and sales performance.• Establish and maintain standard operating procedures (SOPs) for all retail processes, ensuringcompliance and consistency across multiple store locations.• Regularly analyze operational metrics and key performance indicators (KPIs), identifying areas forimprovement and implementing corrective actions.2. Staff Management and Training:• Recruit, train, and develop a high-performing retail operations team, fostering a positive and customer-focused work environment.• Set clear expectations and performance goals for team members, providing regular feedback andcoaching to drive individual and team success.• Conduct performance evaluations, address performance issues, and implement strategies to enhancestaff productivity and engagement.• Plan and oversee staff schedules, ensuring adequate coverage and efficient staffing levels.3. Customer Service Excellence:• Collaborate with the sales team to ensure excellent customer service delivery, resolving customercomplaints or issues promptly and professionally.• Develop and maintain customer service standards, implementing initiatives to enhance the overallcustomer experience and loyalty.• Stay informed about industry trends, customer preferences, and competitors' offerings to continuallyimprove service levels and stay ahead in the market.4. Inventory and Supply Chain Management:• Manage inventory levels, including procurement, distribution, and stock replenishment, optimizinginventory turnover and minimizing stock outs or excess inventory. Show less

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  Ideas Private Limited

  Aug 2024 - now

  Regional Manager Retail Operations - South

  Strategic Leadership: Spearheaded the development and execution of regional business strategies to drive growth, profitability, and market expansion across multiple locations.Team Management: Led and mentored a high-performing team of managers and employees, fostering a culture of collaboration, innovation, and accountability.Operational Excellence: Oversaw day-to-day operations, ensuring efficiency, compliance with company policies, and delivery of exceptional customer experiences.Revenue Growth: Achieved consistent revenue growth by identifying new business opportunities, optimizing sales processes, and enhancing customer retention strategies.Market Analysis: Conducted in-depth market research and competitor analysis to identify trends, challenges, and opportunities for business expansion.Stakeholder Engagement: Built and maintained strong relationships with key stakeholders, including clients, vendors, and internal teams, to ensure alignment and achieve organizational goals.Performance Monitoring: Implemented KPIs and performance metrics to track progress, analyze results, and drive continuous improvement across the region.Budget Management: Managed regional budgets, ensuring cost-effective operations while maximizing ROI and profitability.Training & Development: Designed and delivered training programs to enhance team skills, improve productivity, and ensure adherence to company standards.Crisis Management: Addressed and resolved critical business challenges, ensuring minimal disruption to operations and maintaining customer satisfaction.Innovation Initiatives: Championed innovative projects and process improvements to streamline operations and enhance service delivery.Compliance & Reporting: Ensured adherence to regulatory requirements and prepared detailed reports for senior management on regional performance and growth metrics. Show less