Thomas Hayden

Experience

• 

  ResNet Resource Center

  Jul 2017 - Dec 2019

  Computing Consultant

  - Conduct program installations, malware remediation, operating system re-installations, and application troubleshooting to provide students with software support.- Backup, and recover data using tools such as rsync, ddrescue, photorec, testdisk, and GetDataBack.- Perform Apple/Dell warranty and non-warranty hardware repair on student laptops and desktops.- Organized and facilitated successful move of office equipment and operations to a new shared location with two week notice.- Collaborate in a full service technical support center which serves all 13,000+ undergraduate and 7,000+ graduate students, while receiving 90%+ positive response in customer surveys.- Earn CompTIA A+, Apple Certified Mac Technician, and Dell Client Foundations certifications. Show less

• 

  Desktop Metal

  Jan 2019 - Jun 2019

  Embedded Software Co-op

  - Developed real-time metal 3D printer log simplification software to provide other departments an easy way to perform analysis and troubleshooting.- Packaged software in Debian format for autonomous operation and updating on customer machines.- Revised and executed a test plan for verifying firmware releases prior to ECOs.- Assisted in upgrade and debugging of all engineering printers following major firmware and UI rewrite.

• 

  Medtronic

  Jan 2020 - Sept 2020

  Controls Software Co-op

  - Developed controls software for a surgical robot using MATLAB/Simulink, gained experience developing medical device software, and performed hands on testing and development.- Increased logging capability of product software to assist with root cause analysis of field defects.- Developed Simulink model playback tools for reconstructing state and behavior of robot in post processing to allow detailed algorithm analysis in the context of actual use.- Created tool to generate plots and display 3D pose matrices with a user-friendly interface that is used across the program for troubleshooting and other analysis.- Worked on development and integration of experimental safety system using AI image processing to reduce accidental activation of cautery tools by the surgeon. Show less

• 

  Medtronic

  May 2021 - now

  • Software Engineer II

    Jan 2024 - now

  • Software Engineer I

    Jan 2022 - Jan 2024

  • User Flow Software Co-op

    May 2021 - Dec 2021