Colin Ho

Experience

• 

  Microsoft

  Apr 2014 - Aug 2015

  Production Operations Technician

  • Lead a team of 5 in operational issues triaging, fixing, verifying, resolving and closing.• Work closely with the engineering team in identifying bugs and submit feature requests in Team Foundation Studio (TFS).• Collaborate with the QA team on conducting daily business validation testing of various applications with pass or fail metrics.• Assist the engineering team with Machine Learning development by providing evidence and algorithm validation.• Orchestrate daily database deployment on remote server using PowerShell scripts and Visual Studio Team Foundation (VSTF).• Ensure E2E product quality by performing QA/QC checks on production runs. Show less

• 

  Uber

  Aug 2015 - Apr 2019

  Operation Team Lead

  • Efficiently manage a team of 11 on-site vendor operators by setting up team meetings and 1:1’s; working closely and meeting weekly with 6 off-site operators at Louisville, CO., and 80+ offshore team members at Bangalore, India.• Collaborate with the Risk team in training the Machine Learning algorithm on fraud identification, and reducing Uber’s annual expenses by ~$10.1 million.• Coordinate with Uber Freight in creating and scaling thorough bill of lading processing workflows and standard operating procedures, decreasing turnaround time, and cutting down Uber’s annual expenses by ~$312k.• Discover each team member’s strengths and weaknesses, coach them in developing leadership skills and becoming an outstanding task owner. • Create, analyze, and improve various E2E operation workflows, standard operating procedures, and training materials; with the intention to deliver quality contents efficiently.• Transfer and scale functional E2E operation workflows to off-site teams of ~100 operators; and ensure exit criteria is met on each transferred workflow.• Work closely with engineering and product to identify tool requirements and improvements.• Train new onsite and offsite team members. Show less

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  Klook

  Aug 2019 - Aug 2020

  Operations Strategy and Planning Assistant Manager

  • Oversee project E2E process on onboarding products by complying with the rules and regulations from the Travel Industry Council of Hong Kong, increasing Klook's annual revenue by ~$3m USD.• Synchronize with the Product and the Tech team on establishing business API connectivity.• Analyze data to uncover efficiency improvement opportunities and develop data metrics to track impact and progress. • Optimize processes and resources to improve various customer touchpoints including booking confirmation, customer interactions and Klook’s physical presence for service redemption. Show less

• 

  Connet One

  Oct 2023 - now

  Product Designer

  • Collaborate closely with clients to gain a deep understanding of their needs, objectives, and pain points.• Translate client requirements into actionable product features, ensuring alignment with business goals and market trends.• Facilitate discussions with UI designers and engineers to explore creative ways of meeting client needs within product limitations.• Effectively liaise with development teams, providing clear direction and guidance throughout the product development lifecycle.• Work closely with UI designers, engineers, and stakeholders to ensure successful implementation of product features.• Conduct QA testing to ensure product functionality, reliability, and adherence to quality standards. Show less