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William Odwar

William Odwar

Construction Supervisor

Followers of William Odwar760 followers
location of William OdwarNairobi County, Kenya

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  • Timeline

  • About me

    Senior Operations Manager at PTG Travel(Transport and Logistics) | Data Lover | Civil Engineer | Recreational Runner | Yes I lift too |

  • Education

    • Technical university of kenya

      2012 - 2015
      Civil and Infrastructure Engineering Civil Engineering

      Activities and Societies: Rugby team and Football team

  • Experience

    • Lenatech EA Company.

      Mar 2015 - Jan 2017
      Construction Supervisor

      Supervision of construction of Safaricom GSM tower Designing of Safaricom GSM tower mast

    • Team construction ltd

      May 2017 - Oct 2017
      Site Civil Engineer

      Proposed Construction the church commission of Kenya office.

    • Calltronix (K) Ltd.

      Jan 2018 - May 2022

      Sharing hourly and Daily Performance reports. Planning. Scheduling. Check and Share share CSE's AGP. Providing real-time feedback to Work Force Management (WFM) and Operations management on the status of the campaign for quick problem solving and to maintain call traffic flow Customer Care Representative Manual, Outbound and Inbound CallsSocial Media Platforms managementSales Order bookingSales Order Follow Up

      • Real Time Analyst

        Feb 2021 - May 2022

      • Customer Service Representative

        Jan 2018 - Feb 2021

    • PTG Travel

      Apr 2022 - now

      Hires and Oversees the Daily Operations of Call Center.Analyzes Call Center Metrics. Ensure set Customer Support goals are met. Coach call center staff through challenging customer service issues.Analyze call center data and prepare reports for upper management.Evaluate staff effectiveness and performance annually or on an at-need basis.Lead team meetings and give presentations to executives.Develop monthly, quarterly and annual call center goals and action plans.Prepare work schedules to ensure sufficient coverage.Create personnel and supply budgets for approval. Show less

      • Senior Operations Manager

        Aug 2022 - now

      • Call Center Operations Manager

        Apr 2022 - Aug 2022

  • Licenses & Certifications

  • Volunteer Experience

    • Teaching

      Issued by MANGO TREE ORPHAN SUPPORT TRUST on Jan 2011
      MANGO TREE ORPHAN SUPPORT TRUSTAssociated with William Odwar