James Ireland

Experience

• 

  Datacom

  Jun 2017 - Aug 2018

  As a Technical Support Analyst; I was responsible for Level 1 Tech Support for multiple governments departments in providing general troubleshooting, software and network support for these accounts and users. My role involved the analysis of incident data and managing user interactions. I was attached to multiple government accounts including Parliamentary Services, Department of Internal Affairs, and Land Information New Zealand.

  • Technical Support Analyst

    Jul 2017 - Aug 2018

  • Incident Management Analyst

    Jun 2017 - Sept 2017
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  Reading International, Inc.

  Aug 2018 - Jul 2021

  Information Technology Engineer

  My duties are varied and diverse due to the small size of the Reading International IT Team. This requires me to take on a Jack-of-all-Trades approach, undertaking such roles as asset management, project coordination, network engineering, and system administration.Responsibilities:• Resolving Incidents & Requests sent to our Service Desk• Extensive experience in Microsoft environments• Managing our knowledge database• Troubleshooting (Applications, Printers, Point-of-Sale terminals, Personal Computers, and Eftpos terminals)• Transcribing meeting points and assisting in the creation of project action plans• Creating and maintaining 3rd party reporting • Forming and maintaining vendor relationships• Training onsite staff on how to use new software and hardware• Installing new hardware and software throughout our sites in Australia, New Zealand, and the United States.IT Project Coordinator: I've been involved in over 30 IT Conversion Projects globally and have been on-site overseeing 10 of them throughout Australia & New Zealand. Show less

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  AJ Hackett Bungy New Zealand

  Jul 2021 - Dec 2021

  Information Technology Support Engineer
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  Trojan Holdings Ltd

  Dec 2021 - now

  System Support Engineer