Adeyanju Folake

Experience

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  RenMoney MFB LTD

  Apr 2013 - Jan 2015

  Cheques manegement

  arranging cheques for presentation and extracting cheques for customer also using exelProcess all repayment instruments received in line with the payment guidelines, ensuring compliance with operational procedures and regulatory controls.• Proper, adequate and timely communication of defaulting clients to the Collections department to help aid timely collection/recovery.

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  Outcess

  May 2013 - Dec 2014

  Customer Service Agent

  -Dealt with customer complaints through email and phone calls.-interact with company’s customers to provide them with adequate information about the company.-Following up customer’s request/complaints and ensuring it is attended to promptly.

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  Star Super Glass Windshield

  Apr 2014 - Dec 2015

  Front Desk Officer

  Keeping record of customer thats comes into the companyAssist in repairing windshield Attending to customer and help solve their problemNigeria's foremost Glass Repair & Restoration Franchise assist in providing B2B and B2C Glass Solutions/Services for Cars, Boats, Airplanes and Architectural Glass.

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  CREDIT DIRECT LIMITED

  Dec 2017 - now

  • Coordinating Tele collectors’ activities to ensure resolution in all PDO(Inactive) accounts• Ensuring the consistent and systematic capturing/tracking of losses and near misses for each loss event type by liaising with the responsible officers.• Generating, analyzing, and circulating inactive accounts to collection teams for reason codes and resolution.• Loan settlement review / balance confirmation (for top-up, settlement for renewal and outright settlement).• Rendition of weekly/monthly collection reports to the executive management.• Portfolio reporting and monitoring• Developing and updating Loan Monitoring and Collections policy framework.• Coordinating remedial and debt restructuring for challenged loans.• Ensuring seamless process workflow among team and plan manpower needs for department along with Human Resources on quarterly basis.• Plan and Coordinate activities of credit collections in line with the credit collections manual (strategy document)• Supervision of the daily activities of direct reports i.e. collectors • Review net flows and collector’s productivity by bucket for capacity planning and for training needs• Minimize Loss resulting from non-payment of loan. Loss forecasting and reports will be provided by the MIS/ Analytics unit.• Review/update watchlist monthly while monitoring accounts based on early warning signals.• Ensure all customers payments are acknowledged by receipts and final discharge from collections buckets when resolved.• Ensures document control of accounts under financial hardship either permanent or temporary.• Create an innovative idea and implementation of collections strategy in risk and recovery department. • Ensuring all collections payment are updated on time and also Interface with Credit Bureau and follow the right procedure to blacklist bad loan from customers. Show less

  • Team Lead - Credit Risk and Collections

    Jan 2020 - now

  • Tele collection

    Dec 2017 - Dec 2019