Mangesh Jagtap

Experience

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  AffinityX

  Jan 2012 - Aug 2016

  · Analysing & co-ordinating with client requirements.· Coordinate with internal teams for Client’s requirements.· Interacting with the clients to get the issues resolved.· Interpreting and explaining the input specifications from the client to the team.· Reviewing them for assuring quality strands.· Tracking defects and interacting with team members in order to fix the errors and defects.· Giving feedback to the production associates and identifying their training needs.· Managing and handling the escalations (if any) from the client and Root Cause Analysis for the same.· Identifying the areas of improvement and working towards process improvement.· Working in a perusal manner and ensuring that the respective deadlines/SLAs are met.· Increasing Productivity (=Output/Input) of team.· Improving Quality of team output.· Talent management (Retaining Talent), Conflict management.· Knowledge sharing (Training & Development of team members).· Tracking & managing the leaves for the employees. Show less

  • Associate Manager

    Jan 2015 - Aug 2016

  • Team Lead

    Jan 2012 - Apr 2015
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  Wipro

  Mar 2017 - Dec 2019

  System Engineer

  Working as Senior Officer with Telstra Communications.Analysing & co-ordinating with client requirements.Working on Client’s server for activating the customer’s services.Managing the customer’s details through CRM tools like Siebel and Ebpm.Working with NBN (National Broadband Network) Australia’s largest telecommunication network.Providing the License for cable services for Telstra Customers on NBN network.Worked on the open, vendor-neutral, industry standard application protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network Show less

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  Microsoft

  Dec 2019 - now

  Microsoft Engineer

  Technical support for Microsoft 365 products and services including Exchange Online, EOP, ATP, Mail flow, Migration, Azure Active Directory, by handling complex customer issues.Analysing & co-ordinating with client requirements and resolving the issues related to O365 Services.Interacting with the clients to get the issues resolved.