
Santhosh L
Customer Service Associate

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Skills
Business-to-Business (B2B)Client Follow-UpClient LiaisonCustomer ServiceDatabase Management System (DBMS)HR ConsultingInterviewingManagement Information Systems (MIS)Problem SolvingRequirements GatheringStrategic Human Resources LeadershipTechnical SupportTime ManagementVendor ManagementAbout me
Lead Technical Recruiter @ DevCare Solutions | Recruitment Professional
Education

SRM IST Chennai
-Mechanical Engineering
Experience

Sutherland
Aug 2021 - Dec 2021Customer Service AssociateWork as an Associate in Prompt personnel - Amazon project, attend various client.

DevCare Solutions
Jan 2022 - nowLead Recruiter● Oversee the comprehensive recruitment life cycle for US-based clients, ensuring efficiency and effectiveness throughout the process.● Implemented and upheld rigorous end-to-end recruitment methodologies, maintaining a high standard of practice at every stage.● Served as the primary vendor for both US government entities and private sector organizations, delivering tailored staffing solutions aligned with client objectives.● Handled diverse recruitment mandates encompassing both IT and non-IT disciplines, demonstrating adaptability across various industries and functional areas.● Executed essential recruitment tasks including drafting job postings, evaluating resumes, coordinating interviews, and facilitating the selection process to secure top-tier candidates.● Used CEIPAL to source candidates from databases, job boards, professional networks, and other sources.● Navigated prominent job portals such as Dice, Monster, Indeed, and Career Builder, optimizing candidate search and selection processes.● Comprehensive understanding of US time zones and tax regulations, including familiarity with employment classifications such as W2, C2C, and 1099.● Advanced search techniques including Boolean Search and LinkedIn X-Ray Search, enabling precise candidate identification and engagement.● Mentored junior Recruiters, and orchestrated team meetings aimed at enhancing work efficiency and aligning strategies with client requirements. ● Through guidance and collaborative sessions, facilitated skill development and knowledge sharing to ensure effective recruitment practices and superior client satisfaction.● Utilized SharePoint spreadsheets to efficiently manage and organize candidate records, maintaining comprehensive databases for streamlined access and retrieval.● Involved diligently in recording candidate information, such as resumes, contact details, and application statuses, within the SharePoint platform. Show less
Licenses & Certifications

ChatGPT For HR
Great LearningJul 2023
Human Resource Management
Great LearningJul 2023
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