Graeme Fox, DipPFS

Experience

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  Various

  Jan 1987 - Jan 2013

  SENIOR ACCOUNT MANAGER Life Pensions & Investments

  Worked for various Insurers as an IFA Sales Consultant; Enhanced knowledge in Pensions and Investments, offshore bond regime (IOM based) including TIP investments with high-level accuracy.Nov 2006 - May 2008 SENIOR PENSIONS CONSULTANT - FRIENDS PROVIDENT Sept 2003 - Nov 2006 SENIOR ACCOUNT MANAGER - SCOTISH EQITABLE (AEGON)May 1999 - Jun 2003 SENIOR ACCOUNT MANAGER - AMP NPI Jan 1997 - May 1999 SENIOR PENSION REVIEW ANALYST - LEGAL & GENERAL Apr 1995 - Jan 1997 MANAGER – ROSE & CROWN PUB/B&B Jul 1987 - Apr 1995 SENIOR PENSIONS CONSULTANT – NORWICH UNION Show less

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  Aviva plc

  Aug 2013 - Dec 2013

  Product Review Analyst
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  Regulatory Finance Solutions

  Apr 2014 - Dec 2014

  Complaint Handler

   Executing detailed analysis on customer’s accounts to ensure they are suitable for remediation and redress process. Carrying out reviews whilst adhering to strict quality and productivity targets.

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  Regulatory Finance Solutions

  Jan 2016 - Dec 2019

   Successfully exceed targets and delivering high-quality service above 95%.  Play a key role in coordinating operations by analysing trends. Evaluated team performance and introduced training programmes to address inefficiencies.  Improved service quality and minimised errors through performance evaluations, effectively identifying and targeting areas in need of changes. Performed all aspects of needs assessment, performance analysis, goals definition, quality assurance and cross-functional communications.  Led and motivated a team of 13 remediation analysts in achieving company goals and high-level productivity. Focused on performance management, improving efficiencies, reducing staff-related issues via delivery of targeted training.

  • Head of Operational Outcome Testing

    Aug 2018 - Dec 2019

  • TEAM LEADER - Insurance Review

    Jun 2017 - Aug 2018

  • TECHNICAL TEAM LEADER - Investment Review

    Jan 2016 - Jun 2017
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  Money and Pensions Service

  Dec 2019 - now

  Pensions Operations Manager