Mohamad Ajawi

Experience

• 

  ADIB - Abu Dhabi Islamic Bank

  Mar 2009 - Apr 2013

  Senior call center agent

  • Follow up activity arising from customers• Resolution of complaints• Operational issues• Escalation of unresolved customer matters to various departments within ADIB• Data gathering and statistics• Providing feed back to the management for the necessary action thereafter• Communicating with Branches from Branch Call Campaign• Done training for 3days in customer service• Worked for the product Development Department from July till November 2010

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  Finance House

  Dec 2013 - Sept 2017

  Acquisition Officer

  Acquiring customer Service Officer,Responsibilities:• Pursue the Value House KPI’s• Generating qualified merchant leads for the benefits tie up & driving them to closure• Ensuring Value House Brand Visibility in merchant outlets through marketing collaterals placement• Managing outlet lever cashier training to ensure that they are aware of the discount offers• Do a regular mystery shopping & marketing collaterals refurbishment at merchant outlets• Managing Value House customer experience & merchant engagements• Face to Face interaction with Finance House Valued customers Functional Competencies: • Team Work• Relationship Management• Customer Focus• Inter Personal Skills Show less

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  NEO PAY

  Oct 2017 - now

  Relationship Manager

  Acquiring NeoPay