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Edrees AlHiary

Edrees AlHiary

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  • Timeline

  • About me

    Engineer at Aspire Services

  • Education

    • AL balqa applied university

      2003 - 2007
      Bachelor's degree Computer Software Engineering Good

      Project: (Conducted during my study in Al-Balqa Applied University)Routing and Remote Access Server (RARAS): The project is about developing and implementing software for IT company. This company has a centralized branch that responsible for the operations of the other brunches. Every branch consists of a network on which the server of the branch is connected to the server of each branch through a RARAS, and all of these servers are connected to the server in the main branch. We will… Show more Project: (Conducted during my study in Al-Balqa Applied University)Routing and Remote Access Server (RARAS): The project is about developing and implementing software for IT company. This company has a centralized branch that responsible for the operations of the other brunches. Every branch consists of a network on which the server of the branch is connected to the server of each branch through a RARAS, and all of these servers are connected to the server in the main branch. We will develop central database among all branches, so that they can share the same data. (Using: vb.net, mysql server, MS windows server 2003). Show less

    • Al salt secondary school

      2002 - 2003

  • Experience

    • ART / Arab Radio & Television

      Sept 2008 - Jun 2010
      Playlist

    • Aspire Services

      Jun 2010 - Mar 2011
      Customer support

      - Understand the customer inquiries even the slang ones.- Understanding the client business and be able to handle different customers questions through email support.- Escalate any trends or issues to the correct parties.

    • Aspire Infotech

      Mar 2011 - Feb 2015

      - Responsible for monitoring, break-fix and other operational duties as assigned. - Duties are divided in Network and System administration.- Working with Amazon cloud provider.- Responsible for first, second and third level support, proactive monitoring, and internal/external communication including interacting with vendors, clients and third parties to ensure timely resolution of trouble reports - Handling the communication with the client.- Review and analyze the daily sales calls reports and generate the invoices summaries.- Perform IT tasks like reset controller and services.- Coordinate and prioritize daily and weekly work load to meet deadlines.- Escalate any trends or issues to the correct parties.

      • System engineer

        Aug 2012 - Feb 2015

      • Reporting Analyst

        Mar 2011 - Aug 2012

    • Aspire-services

      Feb 2015 - now
      Engineer

      - Responsible for writing reports using SQL Server, Oracle, and Google big query cloud platform programming languages to meet Client requests. - Responsible for building reports using SSRS and Google Data studio. - Responsible for Creating PowerShell script to perform multiple purposes, for example, Uploading files from a server to other, encrypt/decrypt files and calling predefined PKG.... etc

  • Licenses & Certifications

    • AWS Certified Developer - Associate (English) Completed

      AWS Elemental, an Amazon Web Services Company
      May 2018