Lorayne Gohl, CRME

Experience

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  Lady Foot Locker

  May 2011 - Jun 2012

  Sales Lead

  -Maintain all product inventory and shipments- Supervise and Schedule all employee shifts- Set goals for both store and employee sales figures- Participate in district conference calls, reporting store figures and brainstorming new ideas

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  Lakehouse Hotel and Resort

  Aug 2013 - Nov 2021

  Manager of the Quarter- Q1 2018Lakehouse is a boutique resort, and I love my role as a department head, managing our front desk, night audit, and reservations teams. As the Front Office Manager of this property, I have been able to do the following: • Undergo hands-on discipline-specific training in multiple areas of focus; Food &Beverage Operations, Golf & Membership Management, Housekeeping Management, Human Resources, Catering Sales and Banquet Event Management, Sales Management, and Rooms Operations as a part of a management cross-training program.• Create and implement the property’s On-boarding and Orientation packet, focusing on property and departmental core values.• Write and execute Core Service Standards and training manuals for the Front Office team.• Complete bi-monthly payroll with an attention to detail and effective communication between corporate and on-property management. Show less -Led and trained the staff responsible for earning Expedia's #1 rated Hotel in the world based on customer reviews - Review and maintain rates and availability with all outside travel agents- never been oversold or had to walk a guest. - Monitor and prepare all current and future group requirements, working closely with the Sales department to ensure all necessary information is relayed. - Monitor room status reports and effectively communicate with the effected departments as necessary- Prepare weekly schedules for all Front Office employees and oversee all time off requests Show less

  • Hotel Manager

    Oct 2020 - Nov 2021

  • Director Of Revenue Management

    Jul 2018 - Nov 2021

  • Front Office Manager

    Jun 2015 - Jun 2018

  • Front Desk Supervisor

    Aug 2013 - Jun 2015
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  Four Seasons Hotels and Resorts

  Nov 2021 - Mar 2023

  Revenue Manager
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  Excel Hotel Group

  Mar 2023 - now

  Corporate Regional Revenue Manager

  Excel Hotel Group is a fully integrated property ownership, management, and development company focused on creating value through the application of expert renovation, rebranding, and repositioning of hotels.As Corporate Regional Revenue Manager for a current personal portfolio of 8 owner/operated properties, I’m reponsible for a mix of brands including IHG, Wyndham, Choice, Hilton, Marriott, Best Western, and Independent properties.