Elicia G.

Operations and Business Development (BD) & Marketing Intern

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Singapore

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Timeline
About me
Senior Executive, Finance and HC | Marina Bay Cruise Centre Singapore
Education
- Singapore Management University
  2020 -
  Bachelor of Business Management Operations Management and Strategic Management
  Activities and Societies: Operations Management Society, SMU Guitarissimo, Project Edith
- Singapore Polytechnic
  2017 - 2020
  High School Diploma Tourism & Resort Management
  Activities and Societies: SP Red Cross (Sub-Committee/Volunteer), SP Welfare Service Club (Volunteer), Class Treasurer (2019/20 Sem 2) Co-Curricular Activities Grade: Gold with Honours Singapore Polytechnic Outstanding Talent (SPOT) Programme (Merit)Directors' Honour Roll AY2017/2018
Experience
- SATS-Creuers
  Mar 2019 - Aug 2019
  Operations and Business Development (BD) & Marketing Intern
  Operations Role: • Provided excellent customer service experiences to passengers, including Visitor Centre duties• Handled back-end operations through Wharf duties for safety of passengers• Trained new interns in Wharf and Visitor Centre dutiesMarketing Role:• Supported the coordination of events and site visits at MBCCS• Assisted in obtaining and compiling necessary data for Business Development and marketing purposes
- Donq (Singapore) Pte Ltd
  Jul 2021 - Jul 2022
  Baker and Sales Associate
  • Prepared and baked pastries for sale• Handled cashiering duties while ensuring customer service excellence• POS reconciliation to ensure cash on hand and credit card processing statements tally with POS sales record
- SMU Guitarissimo
  Jan 2022 - now
  Member of the Alto 1 section, performed in various events:• National Day 2021 Celebration VideoThe ensemble recorded the NDP 2021 Theme Song: The Road Ahead• AY21/22 T2 Performance (Recorded)SMU Guitarissimo’s annual Term 2 performance• Strings Blended XVII: Sonzai No Tabi (2021)• Strings Blended XVIII: Vitris Somnia (2022)Strings Blended is SMU Guitarissimo's annual production • Managed all finance-related documents, including claims, deposits, and inter-departmental charges• Developed semester budgets and tracked expenses and revenues• Handled audit matters and ensure good housekeeping of documents and records
  - Member
    Jul 2021 - now
  - Honorary Finance Secretary
    Jan 2022 - Dec 2022
- SATS-Creuers Cruise Services
  May 2023 - now
  • Analyse and deploy part timers together with the Duty Managers• Lead team at specific deployed areas to improve effectiveness and efficiency of work• Train new part timers on specific roles and duties
  - Senior Executive, Finance and Human Capital
    Jul 2024 - now
  - Finance and Human Capital
    Aug 2023 - Jun 2024
  - Service Ambassador (Team Leader)
    Sept 2019 - Jun 2024
  - Finance and Human Capital Intern
    May 2023 - Jul 2023
Licenses & Certifications
- Follow Food and Beverage Safety and Hygiene Policies and Procedures
  XpRienz Pte Ltd
  Aug 2019
- Classical Guitar - Recital Grade 6
  London College of Music Examinations
  Dec 2017
- Lean Six Sigma Green Belt
  Singapore Management University
  Dec 2023
Honors & Awards
- Awarded to Elicia G.
  SUSS SBIZ Business Plan Competition 2020 - 1st Runner-Up Singapore University of Social Sciences Jul 2020 The SUSS SBIZ Business Plan Competition 2020 involves developing an innovative business plan catered to addressing Singapore's social problems (broadly defined) within the context of the digital era.The problem statement that we came up with was "How can millennials better manage their mental well-being in this VUCA world?" With the objective to connect individuals with potential mental health issues to professionals and at the same time reduce stigmatisation of mental illness, our team… Show more The SUSS SBIZ Business Plan Competition 2020 involves developing an innovative business plan catered to addressing Singapore's social problems (broadly defined) within the context of the digital era.The problem statement that we came up with was "How can millennials better manage their mental well-being in this VUCA world?" With the objective to connect individuals with potential mental health issues to professionals and at the same time reduce stigmatisation of mental illness, our team created a mobile application prototype called BuddyTale - Your Anytime Buddy. After a close fight with strong teams from other institutions, our team emerged as 1st runner-ups for the competition. Show less
- Awarded to Elicia G.
  National Youth Achievement Award - Silver Level National Youth Achievement Award Council Jan 2017
- Awarded to Elicia G.
  National Youth Achievement Award - Bronze Level National Youth Achievement Award Council Aug 2015
- Awarded to Elicia G.
  Edusave Awards Ministry of Education • Edusave Scholarship (Primary) 2011, 2012• Edusave Scholarship (Secondary) 2015, 2016Students who are within the top 10% of their school’s level and course in terms of academic performance, and have demonstrated good conduct.• Edusave Certificate of Academic Achievement (Secondary) 2013, 2014• Edusave Merit Bursary (Tertiary) 2018Students who are within the top 25% of their school’s level and course in terms of academic performance, have demonstrated good… Show more • Edusave Scholarship (Primary) 2011, 2012• Edusave Scholarship (Secondary) 2015, 2016Students who are within the top 10% of their school’s level and course in terms of academic performance, and have demonstrated good conduct.• Edusave Certificate of Academic Achievement (Secondary) 2013, 2014• Edusave Merit Bursary (Tertiary) 2018Students who are within the top 25% of their school’s level and course in terms of academic performance, have demonstrated good conduct.• Edusave Skills Award (Tertiary) 2020Up to 10% of students from each course in the graduating cohort who have demonstrated excellent professional and soft skills throughout their course of study, and good conduct. Show less
Volunteer Experience
- Co-Founder
  Issued by Project Edith on Jan 2022
  Associated with Elicia G.
- SP Red Cross Volunteer
  Issued by Singapore Polytechnic on Jun 2017
  Associated with Elicia G.
- SP Welfare Services Club Volunteer
  Issued by Singapore Polytechnic on Jun 2017
  Associated with Elicia G.